1st line Helpdesk Technician

Gallagher UK; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Responsible for supporting Gallagher Bassett’s desktop infrastructure, users and systems. Provide 1st line support to individuals accessing the IT environment from a variety of different locations, resolving problems, ensuring adherence to policies and driving service improvements.

This role will be based in Gallagher Bassett's office in Ipswich and it will be a requirement of the role to be on site 5 days a week. Applicants will need to be in a commutable distance to Ipswich.

How You'll Make An Impact

• Provide 1st line support for all IT infrastructure and internally developed systems via the telephone and ticketing system.
• Liaise with 2nd and 3rd line support staff in the resolution of support requests, escalating to wider scope Corporate IT teams where appropriate.
• Supporting users both in person and via remote tools.
• Assist with ensuring that IT infrastructure is optimally installed, maintained and operated.
• Assist with ensuring IT systems adhere to availability, performance and data integrity SLAs.
• Assist with administering user accounts and access within the business.
• Participate in and contribute to team meetings.
• Contribute to documentation of infrastructure systems.
• Proactively identify enhancements to IT service offerings.
• Comply with all Gallagher Bassett and office procedures.
• Any other duties as required by Gallagher Bassett.

About You

• Previous experience gained working as a 1st Line Helpdesk Technician in a commercial environment is required.
• Deployment, configuration and support of Microsoft operating systems including Windows 10/11 and Office 365.
• Understanding of Active Directory domains, Microsoft Exchange and software management solutions.
• Administration of Active Directory user accounts and computers.
• Knowledge of networking fundamentals including network hardware configuration.
• Knowledge of Desktop Applications in Windows environments.
• Creating and maintaining detailed support documentation.
• An understanding of IP-PBX telephone systems.
• Basic scripting in languages such as: BAT, VBScript and PowerShell.
• Basic MS SQL queries.
• Ability to communicate effectively with business users and fully understand their requirements.
• Able to promote own skill development and drive to further knowledge.
• Excellent planning and organisational skills.
• Proactive approach to problem solving and improvement to processes and quality of service.
• Ability to work within challenging deadlines and under pressure.
• Able to commute to Ipswich and eligible to work in the UK.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other Benefits Include

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.