1st / 2nd IT Support

• Location: Princes Risborough, Buckinghamshire
• Bonus/Benefits: £25k - £29k base salary plus great benefits
• Sector: I.T. & Communications
• Job Type: Permanent
• Work Hours: Full Time

Job Description

Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first-class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as managing key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry.

Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, IT Service Desk, IT Helpdesk

Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc.

Salary: £25k - £29k base salary + great benefits

What you will bring to the role:

1. Previous experience in an IT Support, preferably in a 2nd Line Support role.
2. Experience of working within a school, academy or college would be very highly desired and advantageous.
3. Previous experience in an MSP environment would be great but is not a necessity.
4. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony.
5. Experience supporting Office 365 is a must.
6. Excellent customer service skills with a passion for providing a customer-facing first-class service.

Interested? Please send your CV for a swift response.

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