Vice President, IT Operations

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is seeking a Vice President of IT Operations to join and lead our IT team, and be based in either Ottawa or Toronto (Vaughan).

Reporting to the CIO, the Vice President of IT Operations is responsible for ensuring the stability, security, and effectiveness of the company's IT infrastructure, support, and business-IT alignment. This leader will oversee and be responsible for existing Service Delivery & Field Support, Asset Management, Cybersecurity & Infrastructure, and Systems Administration while also building and leading a team of Business Analysts to bridge IT with business operations.

This role offers an exciting opportunity to lead and transform IT operations in a high-impact, business-critical position. The VP of IT Operations will play a key role in shaping service delivery, security, and business-IT collaboration, ensuring technology is a driving force behind our company's success.

Key Responsibilities

Business-IT Alignment & Strategic Partnership

1. Build and lead a team of Business Analysts to act as the bridge between business operations and IT, ensuring technology meets business needs.
2. Partner with key business stakeholders to identify pain points, inefficiencies, and opportunities for digital transformation.
3. Drive a culture of proactive IT engagement across the company, ensuring IT is a strategic enabler rather than a reactive function.

IT Service Delivery & Field Support

1. Oversee the Helpdesk and Field Support teams, ensuring world-class IT service delivery to office and field-based employees across the organization.
2. Evolve and improve processes and policies to improve ticket management, problem resolution, and overall service levels.
3. Establish and monitor SLAs and KPIs to ensure a high-performing IT support function.

Hardware and Software Asset Management

1. Ensure comprehensive tracking and lifecycle management of all employee-issued IT equipment, including laptops and mobile phones.
2. Oversee software subscription management, including procurement, renewals, and cost optimization.
3. Manage service provider and vendor agreements and ensure contracts are up-to-date and cost-effective.

Cybersecurity & Infrastructure

1. Oversee the Cybersecurity & Infrastructure team to maintain a secure, scalable, and resilient IT environment.
2. Ensure compliance with regulatory requirements, security frameworks, and industry best practices.
3. Oversee network, cloud, and on-prem infrastructure strategy, optimizing performance and cost-effectiveness.

Systems Administration & Operational Resilience

1. Manage enterprise systems administration, ensuring uptime, availability, and continuous improvement of Modern Niagara’s business critical applications.
2. Lead efforts around disaster recovery, business continuity, and incident response planning.
3. Champion automation and process optimization within IT operations.
4. Work closely with the Data & Analytics, Integration and Development, and PMO teams to align IT operations with business strategy.
5. Champion cross-functional collaboration, ensuring IT teams support enterprise-wide initiatives effectively.
6. Develop a high-performing IT operations team, fostering leadership, mentorship, and professional development.

Qualifications & Experience

Required

1. 10+ years of IT leadership experience in infrastructure, security, service delivery, or IT operations.
2. Proven track record in building and leading IT service & support teams.
3. Experience with enterprise cybersecurity, network infrastructure, and cloud technologies.
4. Strong expertise in service management and operational excellence frameworks.
5. Ability to communicate effectively with both technical and non-technical stakeholders.

Preferred

1. Experience in construction, field services, or engineering industries.
2. Experience with ITIL framework.
3. Familiarity with data analytics, business intelligence, and IT-business integration.
4. Understanding of agile methodologies, digital transformation, and enterprise architecture.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.