Customer Service Representative (f / m / d)

We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.

Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by LinkedIn, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role I

We are seeking a Project Operations Intern to join our team in Paris. In this role, you will assist our Home Operations Manager with day-to-day tasks when onboarding our “to-be” Ukio Homes.

In this operational role, you'll be predominantly engaged in on-site activities within our apartments, ensuring that each Ukio Home adheres to the planned execution timeline and is guest-ready according to standards. Your presence in the field will be essential for seamless coordination with other departments like Supply, Design, and Guest Operations to achieve common cross-departmental objectives effectively.

We are a start-up, so you’ll be given a high degree of autonomy and expected to deal with numerous challenges and opportunities along the way while embracing the journey!

Responsibilities |

• Contract and follow up on Utilities: water, electricity, and internet.
• Install and keep a record of electronic locks for each Ukio Home.
• Guest-Ready Standards - Contribute to ensuring that each Ukio Home is guest-ready according to Ukio's standards and guidelines.

Coordination with Supply Department:

• Apartment Keys & copies - make sure all different stakeholders have access to the apartment (painters, handyman, designers).
• Coordinate cleaning services.
• Documentation up to date so third-party service providers could be contracted (water, electricity, internet, insurance).
• Follow up on apartment improvements: appliances, coordinations with externals.

Coordination with Project Operations & Design:

• Support both teams in logistics: making sure the Ukio van is available to move to the next project.
• Coordinate accesses to present and future apartments.
• Support handymen on logistics, making sure materials and transportation are coordinated for daily events at each apartment.

About you |

• Strong organizational and multitasking skills, with the ability to manage multiple priorities and deadlines effectively.
• Flexible, resilient, and content with ambiguity and changes.
• Fluent in English and French.
• Confident working in cross-functional teams.
• Comfortable performing in a start-up environment.

Ukio's life benefits |

• Team buildings and office events.
• Transportation card (transportation coverage for roles that have traveling needed for their work tasks according to the internal policy).
• Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution.

We look forward to receiving your application!

For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO’s news, follow us on LinkedIn and Instagram!