UX/ UI Designer - 240924-02/06 (Remote, Europe based only)

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more. With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to create cutting-edge payment solutions for all types of instore, online and mobile environments.

At Market Pay, we embrace a flat organisational structure with an informal and pioneering culture. Our central value is "freedom with responsibility," and we encourage our employees to act professionally and ethically, both as individuals and as part of a team. We uphold core values such as Commitment, Agility, Curiosity, Adaption, and Trust.

Context

Within the department Compliance and Risk, you will be responsible for managing fraud risk in order to protect our merchants in instore and online payment activities, and Market Pay's interests as an electronic payment acquirer.

MISSIONS

1. Define our transaction analysis strategy to identify fraudulent activities such as abnormal transaction velocity, theft of payment information and other equivalent risks.
2. Ensure that the fraud tools used are up to date by monitoring the rate of non-payment and maintaining the merchant and acquirer fraud detection rules.
3. Create and maintain anti-fraud rules adapted to our merchants' business and the constantly changing environment.
4. Support our merchants in their risk prevention initiatives.
5. Define clear KPIs to monitor the performance of our payments versus the associated fraud.
6. Avoid financial penalties (schemes) linked to non-compliance with ICS target rates on fraud and non-payment.
7. Obtain a competitive fraud rate to offer exemptions to virtuous merchants (TRA acquirer/issuer).
8. Manage our partners to meet our SLAs and reduce all risks.
9. Ensure level 3 management of very complex tickets and find workarounds for unexpected cases, while exercising discernment and escalating the most critical problems.

Project Management

1. Coordinate projects to optimize the fight against fraud (integration of a new anti-fraud tool, for example).

Leading the Fight Against Fraud

1. Share your knowledge of fraud and methodology with all internal Market Pay teams (including data management and legal teams).
2. Provide functional support (awareness-raising and training) to the Operations team and the CSM team in matters of fraud and risk.
3. Represent Market Pay in interbank and industry groups on merchant and acquirer fraud.

Qualifications

1. 5 years' experience or more in reducing the risk of online fraud in the e-commerce sector or in payment processing.
2. Experience of Visa and MasterCard risk management tools (including 3DSecure, AVS, etc.).
3. Experience of alternative payment methods and their risks.
4. Preferably trained as a computer engineer or data management engineer.
5. Excellent social skills and ability to work with geographically remote and diverse teams.
6. Fluency in English.
7. Results-oriented.
8. Reactive and autonomous: you think fast and your experience enables you to make decisions in a fast-moving environment.

What We Offer?

1. Attractive remuneration: fixed salary + target-based variable and benefits.
2. Up to 3 days' remote working per week (role based in Paris).
3. €200 sustainable mobility package.
4. Nursery places.
5. Up to €400 reimbursed for travel.
6. The chance to take part in sports and charity events.
7. Regular company evenings to relax with colleagues and get to know each other.