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About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the role:

The Front Desk Agent is responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment methods and arranging for luggage to be delivered to guest rooms. Other tasks would include checking guests out of the hotel at the end of their stay, preparing and explaining guest bills and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

What you will do:

1. Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards.
2. Recite all information regarding Hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel.
3. Quote and be familiar with room and rate availability for current and future dates.
4. Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available.
5. Utilise the computer system in running daily reports and posting charges and credits.
6. Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.
7. Act as an ambassador for the hotel, displaying a great sense of style and integrity and a friendly, courteous and professional attitude in all dealings with guests and employees.
8. Communicate to all support departments any necessary information or requests and work harmoniously and professionally with all colleagues.
9. The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management.

What we are looking for:

Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English. Knowledge of Opera PMS is required.

What we offer:

1. 39-hour seasonal contract
2. Salary communicated during interview
3. Uniform supplied and laundered for operating staff
4. One meal per shift at our Employees’ Cafeteria
5. As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
6. Night Rotations bonus

What your experience will be like:

Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!

A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!

The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.

Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.

Bring the season to a close with our Staff Party, sure to be the envy of many!