Transformation/Change management Officer

CONTEXT
The Service Delivery Officer is a newly created role within the Global Building and Facility Management department. The Service Delivery Officer (SDO) is responsible for supporting the financial and operational efficiency of the building portfolio, which includes 28 sites across 13 countries. Four sites are directly managed by facility managers in France, Portugal, Morocco, and Malaysia, while other offices are leased from other AXA entities. This role contributes directly to the optimization of operational costs and ensures alignment with global standards.

YOUR ROLE

As a Service Delivery Officer, you will coordinate activities related to the building portfolio globally. Your responsibilities include supporting financial processes, assisting with contract administration, and ensuring accurate reporting of both financial and non-financial data. You will collaborate with facility managers at directly managed sites and work closely with AXA hosting entities in other countries to ensure efficient and aligned facility operations. Additionally, you will identify and communicate opportunities for cost savings and process improvements.

KEY RESPONSIBILITIES

1. Budget Monitoring and Coordination (30M yearly)
- Assist in the preparation and forecasting of yearly budgets for the department.
- Support the tracking of expenses to ensure adherence to the budget, focusing on identifying areas where costs can be reduced or operational efficiencies can be achieved.
- Prepare and provide regular and ad-hoc financial reports for senior management and finance teams.
- Work with the finance department to ensure budget processes align with corporate reporting standards.

2. Operational Coordination with Opco-Hosted Countries
- Act as an AXA GO point of contact for AXA hosting entities, liaising with local AXA GO representatives to ensure decisions align with local perspectives.
- Track renewal dates on Opco-hosted sites to make informed decisions in partnership with the Global Facility Manager.
- Assist in monitoring the performance of SLAs in line with global policies and standards, raising issues proactively when SLAs are at risk and suggesting corrective actions.
- Perform administrative tasks for Opco-hosted sites, including purchase order submission, invoice verification, and contract renewals.
- Liaise with AXA hosting entities to ensure accurate and comprehensive financial projections.
- Contribute to the development of business cases and propose process improvements or space optimization solutions for future office transformations or relocations.

3. Communication and Coordination with Landlords, Providers, and Facility Managers
- Act as operational support for global administrative tasks related to building and facility management.
- Assist local facility managers in understanding and managing the operational costs of their sites, proactively helping them identify and implement cost-saving opportunities or process efficiencies.
- Facilitate communication between local facility managers and cross-functional teams (Procurement, Finance, Security) to ensure operational alignment.
- Help organize training sessions or workshops to enhance facility management practices for teams in France, Portugal, Morocco, and Malaysia, ensuring consistent application of global standards and policies.

4. Non-Financial Data Monitoring
- Support the monitoring and analysis of building occupancy data to optimize space utilization and operational efficiency across all sites.
- Assist with compiling and reporting environmental data related to facility operations, ensuring alignment with corporate sustainability goals.
- Drive the implementation of environmental initiatives aimed at reducing the company’s carbon footprint and report on progress.

YOUR PROFILE
- Education: Degree in management, finance, facility management, or a related field.
- Knowledge: Strong understanding of real estate or facility management is essential, with experience in operational support and financial processes.
- Experience: At least 5-6 years of experience in a similar role, preferably within large organizations or in facility management, finance, or operational roles. Experience in identifying and implementing operational improvements or cost-saving measures is a plus.
- Skills:
- Strong financial analysis and coordination skills.
- Ability to work effectively with multiple stakeholders across different countries and regions, resolving conflicts and managing competing priorities.
- Excellent organizational and administrative skills.
- Strong communication skills and the ability to collaborate across departments, explaining financial and operational insights in a clear and actionable way.
- Proficiency in financial reporting tools and data analysis.
- Languages: Fluent in English and French; additional languages are a plus.
- Technical Skills: Proficiency in Excel, PowerPoint, and Word; knowledge of facility management software is a plus.