Topflight Country Manager (France)

Topflight Travel Group is seeking an outgoing, friendly and enthusiastic Country Manager with a passion for the slopes, who is not afraid of hard work and commitment. Successful candidate will manage a respected Team of Representatives in ski resorts across France and will benefit from a fantastic work environment with high levels of autonomy and ongoing development.

Responsibilities

• Complete set up of resort, sourcing accommodation, cars and training venues.
• Organising, assisting and participating in pre-season and in-resort Reps' training course.
• Arrange and set guidelines for airport procedures.
• Overseeing and organising the complete logistics of airport transfers for all resorts. Ensuring budgets are adhered to and constantly looking at new improvements to the overall process and budget.
• Organising procedure for liquidation and accounts in ski rental shops ensuring all suppliers are paid in a timely manner.
• Coordinate a suitable après ski programme in all resort areas/assisting in setting up appropriate sales targets for this programme.
• Ensuring the accurate and concise liquidation of Reps' in-resort sales on a timely basis.
• Ensuring all targets set are achieved to best of ability and that team are motivated to do the same.
• Reporting to head office in a timely manner.
• Driving the entire team towards achieving an impeccable level of customer service ensuring all issues and complaints are handled efficiently, effectively, and to root cause.
• Dealing with and advising team on all emergency queries and situations that may arise.
• Conducting end of season reports and entire resort close down and ensuring all team do similarly.
• Building strong relations whilst representing the company in meetings/activities with suppliers, partners and the media.

About you:

• Energetic and flexible with a hands on approach.
• Experience in the ski industry (at least 2 years in a managerial position).
• Process driven, with relentless drive to improve.
• Independent with the ability to work under pressure and on own initiative.
• Passionate skiers and snowboarders.
• Confident and customer focused with a passion to continuously improve service & practices.
• Sales oriented with ability to work towards targets.
• Highly organised with strong IT skills.
• Over 23 years old (for vehicle insurance purposes).

Experience:

• Ability to speak French.
• 2 years experience in a Managerial role, preferably in the ski industry.
• Full clean driving license.

What we offer:

• Industry leading wages & bonus scheme.
• Lift pass & ski equipment.
• Flights & transfers to resort.
• Accommodation.
• Winter sports insurance.

All applicants must have an EU passport and a permanent UK National Insurance Number or Irish PPS.