Technicien multientretien (H / F)

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Dernière mise à jour: il y a plus de 30 jours

Description de poste

Customer Service

Learn, Lead & Grow at Sitel Group

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

Your future project: join our French Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested / required.
• Accurately log all calls in line with procedures.
• Responsibly maintain and update all job-related administrative forms.
• Recognize when a problem / query should be transferred to another department or a more senior member of staff.

To succeed in the role, you will need to have:

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• Impeccable communication skills.
• A calm, cool and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure to achieve deadlines and KPI’s.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit.

Benefits

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability.
• Private healthcare insurance.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning / development opportunities and competitive career opportunities.
• A safe, friendly, creative, innovative and technological organization.
• International and multicultural environment.

Join the #SitelLife

Tipo de emprego: Em tempo integral