Technicien support et service client h / f

mediCAD Hectec GmbH is one of the market leaders in the development of medical software in the field of digital planning for orthopedic and trauma surgery. As a rapidly expanding and internationally active company with several locations in Germany and abroad, we have been leading the market for 30 years and are constantly setting new standards.

Responsibilities:

• You work independently, goal-oriented in a transversality with the other departments (Sales, Product Marketing, Administration, Quality). Strong involvement with French and Francophone customers, especially in coordination with the Sales Director France based in Paris.
• You are responsible for the execution of training sessions and installations with end customers, particularly French-speaking ones.
• You install and train on our planning software remotely or on site at the end customer.
• You process technical customer requests and maintain customer contacts in our CRM system.
• You help customers remotely with their software usage issues.
• You carry out on-site or remote training on the entire range of our mediCAD products with support from the Product Managers.
• You connect our software to the institution's picture archive systems (PACS) and document customer-specific data in our CRM and FAQ system.
• You actively communicate with our customers to ensure optimal customer service by periodically monitoring the level of satisfaction of existing customers.
• You help create the information support for our worldwide customer service and better meet the needs of our customers and communicate with the Quality and Development departments.

Qualifications:

• You have completed training in computer systems management or hold a degree in computer science.
• Analytical, constructive, and pro-active approach, assertiveness in its presentation and strong communication skills are necessary.
• Advanced knowledge in computer systems management (Windows Server).
• Advanced knowledge in DB (SQL Server environment).
• Basic knowledge in IP network technology.
• Very good day-to-day management of MS Office applications and CRM Dynamics.
• Customer oriented (sense of service and customer relationship).
• Strong communication skills and assertiveness.
• Must be autonomous and thorough since full time Home Office. Auto training is part of the job.
• English speaking is mandatory; German speaking would be an advantage.
• Aptitude for the medical environment would be an advantage.

Benefits:

• Customer Support Technician within Customer Support team (f/m).
• German contract aligned with French legislation.
• Workplace: Home office (preferably Paris region) and regular trips to customer sites (France and peripheral French-speaking areas mainly: Belgium, Luxembourg, Switzerland, Monaco mainly – other French-speaking countries possible from time to time).
• Full time job (40h per week).
• Flexible working hours for a good work-life balance.
• Varied, empowering activities within dedicated teams for motivating projects.
• Intensive and regular internal training process, promotion of personal skills.
• Development concept through professional training plans and periodic induction days, as well as annual employee and skills assessments.
• Challenging and exciting work in the medical high-tech sector.
• An above-average salary with a range of 32-36k€ brutto (depending on experience).
• Bonus of €200 brutto per training.
• Annual bonus based on objective defined at the start of each year.

Together, we carry out projects aimed at increasing the productivity and satisfaction of our customers and partners in the context of global competition. We offer our employees innovative challenges in the constantly growing market of the digital medical technology sector.

Please send your application documents in English.