Technicien de maintenance HF

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Stock Clerk • Argenteuil

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Description entreprise :

Did you know? 80% of cyberattacks involve privileged accounts. As a leader in the privileged access management market, with a strategy based on innovation and agility, WALLIX's mission is to simplify cybersecurity for its clients worldwide.

WALLIX was founded in 2003 in Paris, France, as a digital services company. Following a client audit request, WALLIX initially developed an internal tool to track the access of internal and external administrators. WALLIX then established an R&D center and became a full-fledged publisher of access and identity governance software. In 2015, WALLIX became WALLIX Group and the first French cybersecurity software publisher to be listed on the stock exchange EuroNext, code : ALLIX). The WALLIX Group acquired Simarks and Trustelem in 2019, and Kleverware in 2023.

The WALLIX suite of solutions is distributed through a network of over 300 resellers and integrators worldwide, and WALLIX supports more than 3,000 organizations in securing their digital transformation. WALLIX is a founding member of the HEXATRUST group, has been included in the Futur40, the first ranking of growth companies listed on the stock exchange published by Forbes France, and is part of the Tech 40 index.

Description du poste :

To support our strong growth, we are looking for a Cybersecurity Consultant on a permanent contract in Paris. Integrated into our Customer Support team, you will be responsible for addressing the technical support issues of our international clients and partners, and you will also work closely with our R&D team (notably the L3 team, responsible for major client bugs).

The position includes two main areas: support (the primary focus) and professional services (value-added missions for our clients: architecture audits, installation and integration of our products, upgrades, specific developments...). Good communication skills will also be important if you join us: documenting client tickets, writing reports to clients and partners to inform them of the status of their requests, regular contact with the R&D team – especially L3 – to establish action plans.

This is a technically rich position with numerous growth opportunities: managerial, expertise, or geographical mobility.

The position includes:

• Address incidents or requests for intervention submitted by clients and partners.
• Analyze and take necessary actions for their resolution.
• Collaborate with R&D teams to resolve incidents as needed.
• Communicate relevant information (time spent, technical risks, etc.) within the team.
• Conduct all studies assigned to you on technical projects, IT developments, and possibly pre-sales presentations at client sites or in the company's premises.
• Participate in the different phases of a client project.
• Carry out deployments at client sites in the Middle East region as a consultant.

Profil recherché : You :

• Have a good knowledge of GNU / Linux environments as well as Windows.
• Have an understanding of the following protocols: SSH and its variants, RDP, Telnet, HTTP(s) (Debian), and basics of networking (Firewall, VPN), databases (MySQL), and directories (Active Directory, OpenLDAP).
• Have at least one year of experience (ideally) in a cybersecurity or IT outsourcing company, as a junior cybersecurity or networking consultant. Basic knowledge of Cloud computing and SaaS is a plus.
• Be comfortable on the phone and have good client interaction (client satisfaction is our priority!).
• Have a general understanding of client infrastructures, even if still developing.

If you recognize yourself, apply quickly!

WALLIX is also :

• A great team (Customer Support, among others).
• A two-way evolution: you evolve with us… and we evolve with you.
• A "human-sized" company that places the integration and well-being of its employees at the heart of its concerns.

If you're up for this exciting challenge, get ready to embark on a thrilling adventure in the world of technology at WALLIX!