Technical Support Specialist

You live in the Grenoble area? Are you a passionate go-getter who takes great pride in putting your experience to work for your team so that it can shine with success and achievement? Come join us with your enthusiasm and expertise!

We are looking for the perfect candidate for the position of Customer Support Technical Specialist in the Customer Services department. The main responsibility of this position is to provide technical support to customers, distribution networks, and internal users of the technologies and software developed and sold by Creaform. The Creaform Support team also participates in the quality assurance of the software developed by Creaform as well as in the renewal of the maintenance.

In this role, you'll get to:

• Provide technical support and solutions to technology and software users;
• In collaboration with expert colleagues, provide technical support and solutions to users of technologies and software;
  • Provide remote troubleshooting
  • Respond to usage-related questions
  • Manage the return of faulty equipment for repair or replacement
  • Manage the files necessary for the use of technologies and their availability on the customer support portal
• Report improvement opportunities as well as software and hardware quality issues to product experts.
• Contribute to the development of sales for customer services.

You will feel at home if:

• Hold a bachelor's degree (Bac +3 or +5) in computer science or in the technology of physical/electrical/mechanical engineering, or relevant experience.
• Are trilingual (French, German, and English).
• Have good communication skills and experience in customer service;
• Are autonomous, organized, and resourceful;
• Possess analytical, problem-solving, and decision-making skills.

You earn points if you:

• Have knowledge of metrology.
• Have an interest in sales and customer service.

In exchange we offer you:

• Location: Grenoble, France;
• Competitive salary and benefits;
• Dynamic, stimulating, and open to the world.