Technical Relationship Specialist, Southern Europe & BENELUX

Technical Relationship Specialist

Southern Europe & BENELUX

This role is designed to provide support to our account team and partners during key project phases, supporting Sales, SEs, and Partners to ensure smooth and efficient operations to accelerate business with customers.

Key Responsibilities:

1. Support Critical SE’s Project Steps: Assist our team in navigating project stages by leveraging Fortinet Advanced Services and PS related to critical customer deadlines for renewals, cross-sells, and up-sells.
2. Assist Account Team in Escalations: Act as the point of communication between the customer, partner, and Fortinet’s account team, supporting in case of long situations. Align customer expectations with our standards and processes, and involve the partner to create an action plan to quickly resolve the situation.

Desired Skills:

• Demonstrable results working as a trusted advisor to drive business value for customers.
• Strong project management skills, ability to multi-task and work in a dynamic environment.
• Experience handling customer escalations, managing customer expectations, and driving successful resolutions.
• 5 – 8 years’ experience in similar roles.
• Excellent problem-solving and analytical skills.