Team Leader (Responsable d'équipe) H/F

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Lead NIKE - All Genders

What do we need to complete the best sales team in the world? Someone like YOU!

In our NIKE stores, we use special titles for our positions: for example, "Head Coach" for a store manager, "Assistant Head Coach" for an assistant store manager. Similarly, "Coach" is the term used for a service manager, "Lead" for a team leader and "Athlete" designates sales associates.

Join the NIKE, Inc. team!

As a Lead, your mission will be to:

• Leverage your expertise in quality service to provide consumers with a premium brand experience.
• Coordinate, mentor, and motivate your team members and ensure a pleasant working atmosphere.
• Support the management of daily activities in your area to achieve sales goals (including digital services, visual merchandising, sales floor).
• Identify and resolve issues in collaboration with your store management.
• Be a brand ambassador for NIKE initiatives.
• Ensure that the store adheres to all NIKE standards and guidelines.

More specifically, our store structure consists of the following 3 Lead roles:

Commercial

• Support a team capable of ensuring effective product reception, stock accuracy, and compliance with visual presentation standards.
• Ensure the smooth running of all inventories to guarantee a well-stocked, presentable sales floor that meets brand standards.
• Collaborate with service managers who will oversee different phases (product reception and visual presentation) while you will be responsible for executing visual merchandising.
• Handle the launch of monthly initiatives on time and provide regular feedback.
• Use our reporting tools and collaborate with service managers to make the best business decisions.
• Lead by example to achieve accurate inventory and fulfill online orders.

Experience Athletes

• Ensure the team is well-equipped to provide the highest quality experience to Athletes.
• Collaborate with the service manager to plan the team's involvement in NIKE Community Ambassador activities.
• Participate with store management in the hiring process, including onboarding new team members.
• Work with the service manager to set schedules, including availability, deployment, and postings.
• Collaborate with the store team to foster a positive NIKE culture.

Consumer Experience

• Lead by example and ensure the delivery of our sales service while bringing the consumer journey to life.
• Provide the necessary resources for the team to gain a good understanding of the brand regarding all aspects of consumer service, including digital service tools.
• Participate in specific training and share knowledge with the Athlete services.
• Utilize data and analytics to derive insights and establish partnerships for continuous improvement with store management.

Benefits:

• Attractive salary that evolves based on the market and experience.
• Opportunity to receive monthly bonuses.
• Employee discounts valid online and in-store.
• Comprehensive benefits package.
• Exceptional development and career opportunities.
• Regular training on sales and products.
• A dynamic and motivating environment that values diversity, equity, and inclusivity (DE&I).
• Employee dress code to represent NIKE and foster team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE events.

Required Skills:

• Passion for NIKE and/or sports.
• More than 2 years of experience in sales.
• Ability to communicate professionally.
• Focus on team and consumers.
• Organizational and task prioritization skills.
• Demonstrate a proactive, open-minded, and motivated attitude.
• Flexibility to work shifts and weekends.

Interested? Would you like to be part of our mission to "bring inspiration and innovation to every athlete in the world"? Apply online now, simply. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Benefits

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.