Supply Chain Business Value Manager

Kbrw is a software publisher specialized in the digital transformation of businesses in the distribution sector. Assisted by our private cloud platform, at Kbrw, we design, develop and maintain customizable solutions that are robust, secure and seamlessly integrate into our customers’ IT ecosystems.

We are living in exciting times where technology and digital transformation improve and disrupt businesses and their supply chains on a daily basis. At Kbrw, we’re disrupting the tech supply chain and we aim to facilitate this transformation through high-performing software, driving our consistent growth. And guess what? You can help us achieve our vision!

Born in 2009, we are a leading European software-as-a-service (SaaS) company on a mission to build robust, high-quality long-lasting projects. Our high performance cloud-native flagship solutions, such as Order Management System (OMS) and Warehouse Management System (WMS), help complex businesses implement new omnichannel operations, orchestrate critical business processes, and improve customer promises across all business channels. We meet the highest IT requirements by achieving performance, robustness, configurability, easy integration, while also mitigating IT risks.

Kbrw is self-founded and has grown significantly over the last five years, with a 30% increase in its headcount and its revenue every year. Our solutions are already used by seven CAC40 companies and deployed in over 16,000 sales outlets in more than 120 countries, managing a total transaction value in excess of €30 billion!

With offices in Paris, Bordeaux, Lille, Clermont-Ferrand, London, Barcelona and Shanghai, our reach is global and we aim to reach 200+ employees by 2025!

Let’s talk about our Supply Chain team

As a key member, you’ll play a vital role in analyzing, structuring, and identifying optimization opportunities within our clients' business processes.

You’ll be at the forefront of designing tailored solutions:

• Ensuring, during pre-sales activities, that KBRW’s proposals emphasize a value-driven approach as a key differentiator from competitors
• Guaranteeing that customer projects remain value-focused once initiated
• Supporting Projects Managers in maximizing client value
• Collaborating closely with our product teams to shape the future of our offerings

What will I be doing?

1) Client Goals and Needs Analysis

Goal: Deeply understand the client's strategic, financial, SC & Logistics and operational objectives to identify relevant value levers.

Actions: In collaboration with the project team, conduct discovery interviews & workshops, hold stakeholder interviews, and analyze current processes to pinpoint key areas for improvement and client expectations.

2) Potential Gains Assessment and Value Analysis

Goal: Quantify the expected benefits of proposed solutions to demonstrate return on investment (ROI).

Act: Use value analysis models, financial simulations, and KPIs to assess economic gains, CO2 and cost savings, and performance improvements the solution can generate.

Map and analyze business processes for different personas in our client contexts.

Identify inefficiencies in processes and opportunities for improvement.

Simulate and make understandable expected improvements.

3) Business Case Development

Act: Prepare detailed reports and presentations to persuade decision-makers of the value of the investment, including financial projections, cost-benefit analyses, and impact studies.

This could occur for new projects but also in ongoing activities to propose improvement recommendations to existing customers.

4) Performance Measurement, Continuous Optimization and Recommendations

Goal: Ensure ongoing monitoring of performance indicators to evaluate if expected value is realized.

Act: Help Projects teams, CSM teams and Product Management Teams to implement tracking tools, continuously analyze KPIs, and adjust actions based on results to maintain or enhance the value trajectory.

Support operational teams to foster and implement improvement actions on the customer side.

5) Client Satisfaction and Loyalty Management

Goal: Ensure high client satisfaction by delivering expected solution benefits.

Act: Collect regular feedback, manage expectations, and resolve issues that may limit value realization.

Offer complementary solutions or adjustments to reinforce satisfaction and results.

Conduct regular audits, analyze performance gaps, and recommend adjustments to maximize customer satisfaction.

6) State-of-the-Art Analysis and Thought Leadership

Act: Monitor the market state through various actors, existing business models (relying on available resources like market analysts, field feedback).

Monitor state-of-the-art business modeling and market solutions (competitors and ecosystems).

Participate in evangelizing the Kbrw business/product vision both internally and externally through content production (whitepapers, blog articles), and participation in events (meetups, tech conferences/expos).

What do I need from you?

Master's degree in Supply Chain Management & Logistics, or Master of Sciences in Industrial Engineering with a SC MSc or MBA.

Advanced degrees or certifications (like APICS CPIM) are a real plus.

This role typically demands a combination of supply chain expertise, operational management experience, and skills in value analysis and consulting.

Between 5 and 8 years of industry and consulting experience, with proven expertise in supply chain process optimization and project management skills.

Strategic and Systemic Mindset

Analytical Thinking: Ability to understand complex processes and break them down into manageable parts.

Problem-Solving Abilities: Creative and critical thinking to find solutions to business problems.

Team Player: Ability to collaborate with team members and stakeholders effectively.

Hard Skills:

SC Management: In-depth understanding of supply chain processes, with specific focus on distribution and omnichannel patterns.

Financial Analysis and Modeling: Strong written and verbal skills to convey findings and recommendations clearly.

Project Management.

Change Management: Knowledge of software tools like Excel, SQL, Tableau, or Power BI for data analysis and visualization. Python knowledge is a great plus.

Familiarity with optimization tools (such as SAP, Kinaxis, o9, Anaplan, Relex or other ERP and supply chain management software) are a real plus.

The stuff you wanna know

• An attractive compensation package:

A transparent remuneration policy: from software developers to department heads, everyone has a compensation based on a transparent formula.

• Participation in profits in France via the profit-sharing system
• Possibility of bonuses based on your results
• Family-friendly work-life balance: 2 days remote policy
• Meal allowance with Swile (€9.5 daily)
• Private healthcare provided by AXA (100% covered by Kbrw for you and your family)
• Access to Leeto perks: theater, opera, sports clubs, concerts, festivals, trade fairs, etc.
• Work in an international, dynamic, and passionate environment with a company culture focused on learning and development:

Personal development plan: each employee has a personal development plan established by their manager to integrate quickly and progress within the company.

• Manager training: our managers are trained by our HR team and management experts to help provide the best managerial experience for their teams.
• A structured and mature management process: our management approach is structured through well-defined processes via Lattice, an HR management platform.
• Opportunities to grow fast: responsibilities and promotions are discussed twice a year during two performance reviews.
• Kbrw cares about our teams: we have been labeled a “Great Place to Work” for 2024/2025.

Our Recruitment Process

• First meeting with Hari to get to know each other - 45 min
• A technical visio interview with Pascal (Expert Supply Chain) and Paul (Lead Presales) - 1 hour 30
• A last interview on site with Philippe (CEO) and Alexandre (Chief of Staff) - 1 hour