Store Director - Paris Flagship

Job Description

As the Store Director for De Beers flagship store in Paris, your primary purpose is to lead the store's operations, drive sales growth, and uphold the brand's prestigious reputation. You will be responsible for managing the business on a day-to-day basis, ensuring exceptional customer service, and fostering a motivated and high-performing team. Your role is pivotal in creating a luxurious shopping experience that reflects the excellence of De Beers London.

Role Responsibilities:

1. Sales Management and Business Development: Lead and oversee the store's sales initiatives, driving innovative strategies to maximise performance while cultivating robust relationships with VIP clientele to enhance loyalty and retention. Implement comprehensive action plans to boost sales across all product categories, leveraging market insights and customer feedback. Identify and capitalise on new business opportunities, including partnerships and community engagement, to expand market presence and customer base. Monitor and analyse sales metrics, adjusting strategies as needed to meet and exceed sales targets and business objectives.
2. Staff Management: Hire, train, and motivate staff to achieve sales goals and maintain high standards of customer service. Coach staff to foster growth and ensure proper training. Motivate and develop sales staff through regular meetings and target setting.
3. Inventory Management: Ensure accurate inventory levels, optimize stock mix and levels to reflect sales trends, and maintain merchandise presentation standards.
4. Administrative Management: Oversee store operations, control costs, and ensure compliance with company policies and procedures.
5. Customer Service: Maintain the highest degree of customer service, foster a welcoming atmosphere, and handle complex client issues whilst ensuring the team also have the skills to support.
6. Store Visuals: Maintain visual merchandising standards and ensure displays reflect the brand's spirit of excellence. Maintain high standards of housekeeping and store presentation.
7. Brand Representation: Act as a brand ambassador, network within the local community, and cultivate new clientele. Maintain awareness of the local trading environment and competitors' activities.

Qualifications

What you'll do

1. Act Like an Owner: Take initiative in leading the store's sales efforts, actively participate on the selling floor, and drive meaningful impact through strategic sales and business development.
2. Create Clarity: Set clear expectations for staff, communicate openly about sales targets and strategies, and inspire confidence through regular meetings and individual development plans.
3. Empower Teams: Trust and support your team by providing comprehensive training programs, fostering a collaborative work environment, and encouraging the exchange of ideas. Empower team to provide the best customer service and handle complex issues.
4. Challenge Conventions: Innovate by implementing creative in-store marketing and promotional activities, adapting sales strategies to the local trading environment, and seeking new possibilities for customer engagement.
5. Succeed Together: Foster collaboration within the team, celebrate shared achievements, and act as a local brand ambassador to build strong relationships within the community.

Who You Are

1. Fluent in the local language and fluent in spoken and written English. Other languages (e.g., Chinese, Arabic) are a plus.
2. Strong knowledge of the luxury jewellery retail industry and an inherent interest in the jewellery industry.
3. Proven record of delivering sales results and experience in a store environment, flagship is a plus.
4. A proactive leader who takes initiative and drives meaningful impact.
5. An effective communicator who sets clear expectations and inspires confidence.
6. A supportive team player who empowers others to succeed.
7. An innovative thinker who challenges conventions and seeks new possibilities.
8. A collaborative individual who fosters teamwork and celebrates shared achievements.
9. Strong business and commercial acumen, entrepreneurial spirit, capable of analysing, organising, and planning, creative, diplomatic, detail-oriented, results-oriented, energetic, dynamic, empathy for the De Beers brand, confidence in influencing and strong selling ability.
10. Proficient in Microsoft Office (Excel, Word, PowerPoint), able to use a POS system, and strong digital presentation skills.

Additional Information

1. A great working environment
2. The opportunity to develop your skills within a growing company
3. Staff discount
4. Mental health is a top priority for De Beers Group.
5. We offer free subscription to Headspace and have mental health first aider
6. Competitive salary
7. Exceptional benefits package

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group's people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Employee Referral Scheme. Referral incentives are applicable to De Beers Group internal employees only.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.