Store Director

As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.

At De Beers London we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers London hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.

The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity. As the Store Director for De Beers flagship store in Paris, your primary purpose is to lead the store's operations, drive sales growth, and uphold the brand's prestigious reputation. You will be responsible for managing the business on a day-to-day basis, ensuring exceptional customer service, and fostering a motivated and high-performing team. Your role is pivotal in creating a luxurious shopping experience that reflects the excellence of De Beers London.

Role Responsibilities:

• Sales Management and Business Development: Lead and oversee the store's sales initiatives, driving innovative strategies to maximise performance while cultivating robust relationships with VIP clientele to enhance loyalty and retention. Implement comprehensive action plans to boost sales across all product categories, leveraging market insights and customer feedback. Identify and capitalise on new business opportunities, including partnerships and community engagement, to expand market presence and customer base. Monitor and analyse sales metrics, adjusting strategies as needed to meet and exceed sales targets and business objectives.
• Staff Management: Hire, train, and motivate staff to achieve sales goals and maintain high standards of customer service. Coach staff to foster growth and ensure proper training. Motivate and develop sales staff through regular meetings and target setting.
• Inventory Management: Ensure accurate inventory levels, optimize stock mix and levels to reflect sales trends, and maintain merchandise presentation standards.
• Administrative Management: Oversee store operations, control costs, and ensure compliance with company policies and procedures.
• Customer Service: Maintain the highest degree of customer service, foster a welcoming atmosphere, and handle complex client issues whilst ensuring the team also have the skills to support.
• Store Visuals: Maintain visual merchandising standards and ensure displays reflect the brand's spirit of excellence. Maintain high standards of housekeeping and store presentation.
• Brand Representation: Act as a brand ambassador, network within the local community, and cultivate new clientele. Maintain awareness of the local trading environment and competitors' activities.

What you'll do:

• Act Like an Owner: Take initiative in leading the store's sales efforts, actively participate on the selling floor, and drive meaningful impact through strategic sales and business development.
• Create Clarity: Set clear expectations for staff, communicate openly about sales targets and strategies, and inspire confidence through regular meetings and individual development plans.
• Empower Teams: Trust and support your team by providing comprehensive training programs, fostering a collaborative work environment, and encouraging the exchange of ideas. Empower team to provide the best customer service and handle complex issues.
• Challenge Conventions: Innovate by implementing creative in-store marketing and promotional activities, adapting sales strategies to the local trading environment, and seeking new possibilities for customer engagement.
• Succeed Together: Foster collaboration within the team, celebrate shared achievements, and act as a local brand ambassador to build strong relationships within the community.

Who You Are:

• Fluent in the local language and fluent in spoken and written English. Other languages (e.g., Chinese, Arabic) are a plus.
• Strong knowledge of the luxury jewellery retail industry and an inherent interest in the jewellery industry.
• Proven record of delivering sales results and experience in a store environment; flagship experience is a plus.
• A proactive leader who takes initiative and drives meaningful impact.
• An effective communicator who sets clear expectations and inspires confidence.
• A supportive team player who empowers others to succeed.
• An innovative thinker who challenges conventions and seeks new possibilities.
• A collaborative individual who fosters teamwork and celebrates shared achievements.
• Strong business and commercial acumen, entrepreneurial spirit, capable of analysing, organising, and planning, creative, diplomatic, detail-oriented, results-oriented, energetic, dynamic, empathy for the De Beers brand, confidence in influencing and strong selling ability.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), able to use a POS system, and strong digital presentation skills.