STAGE - Product UX-UI Designer

The division

Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

The department / team

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed by ~150 team members, mandated to design, implement, deploy and operate globally shared products linked to identity & access management domain for:

1. Employees working for AXA
2. Users/partners working for AXA business
3. Customer users of AXA

In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

Currently transformed thanks to major IT transformation programs, we aim to become leader on the market in terms of practices and technologies.

About the job

Job purpose

As a UX Design & Researcher Intern, your main objective is to assist Product Managers, Product Owners and Service Owners, Communication & Event teams, Product Adoption & Engagement teams for our 6 Global Products by on UX topics:

1. Enriching our knowledge of our users (persona, user stories)
2. Continually improving UX experience: regularly capture and understand expectations and needs of our product users and consumers
3. Improve and foster user-centric culture with product teams. Indeed, as part of our agile transformation, the UX experience is a new consideration for many of product team members in their daily activities (mostly engineers or traditional project managers)

Main missions

Your responsibilities include:

1. Enriching our knowledge of our users (persona, user stories)
2. Continually improving UX experience
3. Improve and foster user-centric culture with product teams

During this internship, you will develop key skills and expertise which will be valuable for your career on:

1. Project management
2. Product management (including agile methodology)
3. IT Operations and Service Management best practices
4. Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, Klaxoon, etc.)
5. Knowledge on identity solutions and cybersecurity
6. Analytics capacity and business understanding
7. Working in multi-cultural, complex, international and matrixial company

You will have also access to different e-learning platforms (e.g. LinkedIn Learning) to upskill yourself on this different

About you

We are looking for someone with the following experience and skills:

Experience

· Previous experience of UX design or research projects

· Previous experience in creating end-to-end UX processes and workflow, including user journeys, tasks analysis

Technical skills

· Microsoft Office (O365, Outlook, PowerPoint, Excel File)

· PowerBI or equivalent

· ServiceNow, Jira and Confluence is a plus but not mandatory

· Details focused but always keeping the high-level picture to understand the purpose of his/her activities on the overall business objectives

· Familiar with UX design and research processes and methodologies

· Familiar with Agile framework and methodologies (backlog management, sprint, …)

· “Coding” experience is a plus but not mandatory

· Management of user community including driving problem calls, communicating progress on issues & actions

Soft skills / transversal skills

· Capacity to be autonomous and take lead/initiative to engage stakeholders and solve arising problems

· Rigorous, organized, excellent time management

· Problem solving, including solving business and technical challenges, critical thinking skills

· Ability to document requirements for both technical and end user teams

· Strong analytical skills and methodology

· Teamwork and leadership skills

· Ability to push ideas and solutions and projects end-to-end

· Skilled at working within a dynamic, team-oriented, collaborative environment.

· Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills, with ability to demonstrate empathy

· Ability to find creative solutions to meet or exceed business needs

· Adept at reading, writing, and interpreting technical documentation and procedure manuals.

· Self-motivated and directed.

· Fluent in English verbal and written, French is a plus

· Initiative mindset – always keen to propose new ideas / things to try

Detail-oriented: skilled at identifying and resolving the root cause of problems (bugs, logic conflicts, technical constraints, etc.)