Sr. Credit & Collections Associate - Bilingual Billing Collections (Hybrid) / Associé principal[...]

Sr. Credit & Collections Associate - Bilingual Billing Collections (Hybrid) / Associé principal, crédit et recouvrement - Recouvrement de factures bilingue (Hybride)

LOCATION: (Canada– Hybrid 8 days a month in the office) - Sherbrooke, QC J1J 2E3 or North York, ON M2N 6X1

POSITION SUMMARY:

We are seeking a bilingual billing collections representative to collect outstanding and delinquent account balances from customers. Resolve issues when necessary to ensure that the customer’s account is accurate and updated.

MAIN RESPONSIBILITIES:

• Perform collection of overdue accounts through direct telephone contact and written communication.
• Pro-actively analyze customer accounts and amounts owed.
• Place a hold on customers accounts when balance is over 60 days.
• Negotiate payment terms when necessary.
• Deal with adjustments, cancellations, payments and account write-offs in a timely manner to collect maximum amount possible.
• Recommend accounts to be escalated to collection agency and follow up.
• Investigate and reconcile discrepancies on accounts.
• Resolve customer account queries through effective communication and problem solving.
• Maintain detailed files of all communication with customers including credit history of the account.
• Communicate with account managers concerning outstanding accounts.
• Respond to account managers/customer service rep account status queries.

JOB QUALIFICATIONS:

• Education: Grade 12 or equivalent.
• Perfectly bilingual (both French and English).
• At least 4 years of experience in Credit and Collections.
• General office procedures, basic accounting, well organized, strong written and oral communication skills.
• Collection techniques training would be an asset, but is not a requirement.
• Computer literacy required.

Key Attributes:

• See - The ability to see the vision for the business. Be customer driven and technologically savvy.
• Believe - Demonstrates commitment and passion for Wolters Kluwer’s mission, resilience in the face of obstacles, agility and ability to take calculated risks.
• Do - Makes business decisions willingly with a balance of speed and consideration. Engages in projects and executes efficiently.
• Own - Takes accountability for commitments.