Spécialiste en Observabilité et Monitoring de la Performance Applicative (APM) - Expert AWS (IT[...]

Head of Customer Success – Amazon Performance Expert - €80,000 - €120,000 per year

Nova Analytics | Empowering Amazon Sellers with AI-Driven Insights

Location : Paris (Hybrid) or Full Remote

About the Role

Nova Analytics is on a mission to help Amazon sellers optimize their operations and performance through cutting-edge AI and Big Data tools. We’re looking for an Amazon Performance Expert to guide our clients in leveraging our platform to unlock growth opportunities.

If you’re passionate about helping e-commerce sellers succeed and have deep experience in the Amazon ecosystem, this role is your chance to make a real impact – while growing with a dynamic tech startup.

Key Responsibilities

• Advise and support clients (Amazon sellers, brands, and agencies) in using Nova Analytics to improve their marketplace performance
• Provide strategic insights based on data analysis to enhance product rankings, sales, and customer engagement
• Train clients on best practices for keyword optimization, inventory management, and ad performance using our platform
• Collaborate with tech and product teams to translate client feedback into product improvements
• Conduct performance reviews and audits to identify growth opportunities for clients
• 5+ years of experience in the e-commerce environment and working on Amazon businesses
• Amazon Expert : Hands-on experience selling on Amazon or advising Amazon sellers
• Data-Driven : Proficient in interpreting sales data, keywords, and trends to drive strategic recommendations
• Client-Focused : Strong communication and consulting skills to help clients succeed
• Tech-Savvy : Familiarity with tools like Seller Central, Helium 10, Jungle Scout, or other Amazon performance platforms

Nice to Have

• Experience with Amazon PPC , FBA processes, and listing optimization
• Familiarity with analytics platforms or SaaS products

Core Values

• Solution-Oriented : We tackle challenges head-on and always seek the best outcomes for our clients
• Champion's Heart : We’re relentless, resilient, and dedicated to achieving excellence
• Make Magic : We create innovative solutions that surprise and delight our users

Additional Benefits

• Impact-Driven : Help e-commerce businesses thrive with actionable data insights
• Cutting-Edge Tech : Work with AI, Big Data, and automation in a fast-growing French Tech company supported by France 2030
• Equity Opportunity : Be part of our journey with BSPCE stock options (French employee share ownership)
• Flexible Work : Based in Paris with the option for full remote work
• Career Growth : Potential to grow into a senior advisor or team lead role