Specialist, Key Recycling Accounts - Remote

OVERVIEW

Reporting to the Team Lead, Producer Relations, the Key Account Specialist is the primary business contact between high complexity producers and Circular Materials, supporting them as they file their extended producer responsibility/individual producer reports in time per reporting deadlines. As a Key Account Specialist, you serve as an ambassador for the organization, interacting with key stakeholders daily, facilitating timely and accurate producer reporting while providing high-quality service.

RESPONSIBILITIES

1. Assist and support new and existing high complexity producers with registration to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes.
2. Build relationships with high complexity producers by providing exemplary customer service, managing producer communications via phone, email, and live chat, and continuously improving the producer experience.
3. Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees.
4. Review submitted producer reports, analyze, interpret numerical data, and detect anomalies, to ensure reporting accuracy.

QUALIFICATIONS

Education

1. A post-secondary education in Business Administration or Customer Service Management, or equivalent account management experience.

Experience

1. 3+ years of progressive customer service experience, with expertise in CRM, conflict resolution of high complexity customers, and building customer relationships.
2. Experience with full-cycle account management is required.

Knowledge / Competencies / Skills

1. Strong analytical and problem-solving skills, with attention to detail and research capabilities. Skilled at using Excel functionalities to investigate, analyze, and report logistically is required.
2. Bilingualism (French/English) and call center or similar office environment experience are an asset.
3. Advanced business written and verbal communication skills are needed for success.

WORKING CONDITIONS

1. All CM employees work 40 hours per week, remotely from a home office environment.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national producer-led not-for-profit organization that supports producers in meeting their obligations under extended producer responsibility regulations across Canada. We are committed to building efficient and effective recycling systems to minimize waste, and ensure materials are reused again and again. Through the support of our founders and member producers, Circular Materials is implementing a national harmonized approach focused on improving recovery rates, meeting the needs and expectations of consumers, and protecting the natural environment.

Circular Materials is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, accommodation will be provided by Circular Materials throughout the recruitment, selection and/or assessment process to applicants with disabilities, upon request by emailing to humanresources@circularmaterials.ca. This email is only used for accommodation requests.

For more information visit: http://www.circularmaterials.ca

Think you would be a good fit for our Key Account Specialist - Remote position? We want to hear from you!

We thank all applicants for their interest. However, only those under consideration will be contacted.