Spa Operations Manager

Mandarin Oriental Lutetia, Paris is looking for a Spa Operations Manager to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Spa Department, the Spa Operations Manager supports the Spa Director with all tasks related to the Spa department. The Spa Operations Manager reports to the Spa Director.

As Spa Operations Manager, you will be responsible for the following duties:

• Assist the Management team in the overall supervision and daily operations of the Spa.
• Ensure an exceptional guest experience by delivering a warm and professional welcome.
• Oversee the treatment schedule and coordinate staff planning efficiently.
• Manage and grow the members' portfolio through consistent follow-up, client loyalty initiatives, and business development efforts.
• Act as a true brand ambassador by promoting the Spa and contributing to revenue growth.
• Handle administrative tasks with precision, including: Client database management, team scheduling, budget and cost control.
• Anticipate client needs and provide thoughtful, solution-oriented responses to any issues that may arise.
• Ensure the Spa and all facilities remain impeccably clean, adhering to hygiene and safety standards at all times.
• Uphold and embody the quality standards and procedures expected in a luxury environment.

As Spa Operations Manager, we expect from you:

• A significant and successful experience in a similar position within the luxury hospitality industry, and have demonstrated strong managerial skills.
• Motivated and passionate about the world of Spa and wellness, you are versatile, dynamic, autonomous, available, and dedicated.
• With excellent interpersonal and professional skills, you have a strong sense of service, hospitality, and guest relations.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Our local benefits:

• 13th month bonus
• 100% public transport reimbursement
• €45 Uber credit after the last metro
• Sustainable mobility package
• Staff cafeteria
• 70% coverage of the health insurance premium

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