Solution Sales Manager, Customer Experience - F/M

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT OUR TEAM/LOB

SAP Customer Experience is uniquely positioned as its focus customers are the thousands of enterprise businesses already using SAP for finance, supply chain, HR, and other services. SAP’s existing customers can benefit from connecting their back office with their front office—connecting their finance and marketing with supply chain and commerce. Innovation today is faster and has lower cost when data is connected.

Today, SAP CX (Customer Experience) offers customers the leading solutions in e-commerce, sales force automation, service automation, marketing and personalisation engines, customer retail solutions and management, all supported by AI. Our vision is to help organisations improve how they market, sell, and service their customers.

With SAP’s Customer Experience solutions, businesses can:

• Bring sales, service, commerce, and social engagement to an integrated SaaS CX system. The intelligent customer experience (CX) supports end-to-end processes to help our customers get the most from their SAP software.
• Gain a 360° view of customers to understand their needs anytime.
• Use analytics and data-driven insights (AI) to improve interactions across all channels at scale.
• Transform at the speed of customer expectations with a hybrid composability approach. Our feature-rich core provides enterprise-grade capabilities, and a vast ecosystem of partner solutions allows you to deploy customised experiences rapidly.
• Run your business anywhere, anytime, on any device with a mobile-first approach.
• Get up and running quickly and cost-effectively with subscription-based cloud CX solutions, like composable e-commerce, marketing, sales cloud, service cloud and customer data solutions + ISV solutions.

YOUR FUTURE ROLE

SAP is looking to recruit an outstanding leader for the position of Solutions Sales Manager (FLSM), Customer Experience France (FR), reporting to the Vice President of Customer Experience in EMEA. This leader is preferred to be based in France.

The Customer Experience business has grown fast and is a leading growth engine for SAP. SAP seeks someone who will take the French business to the next level and achieve high double-digit (if not triple-digit) growth rates. The strategic focus for this organisation is to bring Net New to CX Customers. The CX solution is equally attractive to existing SAP customers and those currently not using SAP, providing two growth engines.

The ideal candidate will bring both domain expertise (front office, customer engagement) and excellent sales leadership (general management, disciplined process, value proposition, regular cadence). This candidate will ideally have experience with both rapid growth in start-up situations and long-cycle big deals at more mature companies. This individual will be able to work well across various sales groups within the entire SAP organisation and leverage the entire SAP salesforce to drive sales of Customer Experience solutions.

• Member of the SAP CX EMEA and France leadership teams to execute the CX go-to-market for France.
• Recruit, develop, coach, enable, and motivate a group of high-achieving A-players.
• Demonstrate outstanding sales execution, ensuring SAP’s sales methodologies and standard processes are in place and defining clear territory engagement guidelines.
• Monitor and take necessary measures to ensure demand generation and adequate pipelines of opportunities for sustainable growth across Customer Success.
• Utilise a disciplined approach for successful solution selling (Value Centric Sales Approach), establish and maintain accurate, timely, and documented sales revenue forecasting procedures, and provide required SAP executive management updates.
• Build a network of relationships across industry, communities, and business groups, and with key partners and customers – while staying on top of business issues to provide meaningful strategic advice to help customers through integrated solutions.
• Understand the market's importance of product innovation, and work with the product team and Chief Product Officer to deliver an innovation strategy.
• Support the development of solid SAP CX references.
• Promote successful adoption of SAP CX software and enable targeted customer renewal rates.

YOUR PROFILE

Ideal Experience

• A minimum of 5 years of overall experience in sales leadership roles.
• Solid Customer Experience solutions and CRM, e-commerce, marketing solutions, customer data and ISV partner solutions.
• Deep experience in SaaS.
• Achieved rapid top-line growth in cloud products, with a focus on net bookings.
• Crafted and secured million-euro software deals.
• Built and upgraded sales organisations and capabilities as revenues ramped up.
• Led a disciplined sales process with proper pipelines and accurate forecasts.
• Managed business development, sales operations, presales, services, and support.
• Sales leadership: Must be an accomplished salesperson with a sound reputation, gravitas, and a successful track record in strategic and consultative sales across a complex region.
• Customising strategies to build capabilities and achieve revenue growth, with equal focus on selling directly to end-customers and selling internally.
• Upgrading sales teams to become increasingly productive and successful.
• Putting in place disciplined and best-practice sales management processes.
• Visionary and trusted advisor in Customer Experience.
• Engaging clients’ CXOs, articulating the value proposition of CX solutions – and thereby winning their trust and subsequent business.
• Taking a portfolio approach to achieve targets, reduce dependency, and develop talent.
• Tailoring influence and stakeholder management to leverage partner resources in different markets across the CX landscape to amplify capabilities – and to navigate around issues with organisational agility and imaginative solutions.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 421434 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.