SITE IT OPERATIONS TECHNICIAN

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SITE IT OPERATIONS TECHNICIAN

Date: Mar 11, 2025

Location: Windsor, CA

Company: OP Mobility

Missions

The IT Operation Technician:

• Working with central helpdesk to provide 1st level onsite technical support to ensure the smooth operation of IT systems.
• Install, maintain and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
• Provide support, maintain and troubleshoot various IS applications including: Windows OS, O365 apps, VPN etc.
• Identify operational issues and escalate via proper channel to minimize disruption of operation.
• Follow group IT standards and implement best practices for IT security and compliance.
• Participate in IT system rollouts, provide feedback from local perspective and collaborate with regional and Group-level teams.
• Provide regular updates to the leaders.
• Provide input to maintain operation documentation.

Activities

End user support

• Work with global IT service team to provide onsite technical support to end users.
• Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
• Provide basic end user training when needed.

System Installation and maintenance

• Install and perform routine maintenance of IT equipment, such as PCs, mobiles, basic server, networks, and software applications.
• Provide proximity technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Report and join to resolve IT-related issues to minimize downtime and disruptions.
• Follow up and execute action plans to reduce the occurrence of IT issues.

Network Maintenance

• Monitor and troubleshoot as first level for LAN, WAN infrastructure.
• Open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
• Physically install switches and firewalls to rack and make cabling and basic configuration if necessary, then handover to global operation team for final setup.
• Troubleshoot basic network connectivity issues and assist global operation team to optimize network performance.

Security and Compliance

• Follow strictly global IT security measures to protect IT systems and data from unauthorized access.
• Ensure compliance with group IT and cyber security standards.
• Participate in security audits and vulnerability assessments.

Data Administration

• Follow data backups and recovery procedures to manage data in the perimeter, etc.
• Follow data retention policies and ensure compliance with data privacy regulations.
• Participate in IT projects related to system modernization and improvements.
• Assist in the implementation and testing of new IT systems.
• Provide proximity for global IT projects local rollout.

Communication and Collaboration

• Serve as the point of contact for site IT operations.
• Assist L2/L3 IT Domains specialists to ensure the IT project/system rollouts in the site.
• Assist regional and group-level stakeholders to ensure seamless communication and coordination to related users.
• Contribute to maintain and update process guide, training materials and end user guides as needed.
• Work with vendors and third-party service providers to address local technical problems.

Qualifications

• University degree or Engineering School with IT specialization or equivalent by experience.
• Minimum of 1-3 years of experience in IT operation and infrastructure administration.
• Understanding IT operations principles, IT infrastructure administration, monitoring and troubleshooting.
• Understanding of common IT systems and applications used in plant, office or R&D environment, like O365, Windows OS, etc.
• Understanding of basic networking, server, cabling and IP management, etc.
• Proficiency in office hardware, including PCs, mobiles, printers, scanners, etc.
• Familiar with helpdesk system and end user support procedure.
• Proficiency in local language(s) of the assigned country or cluster, and good command of English.

End user focus, delivery and result orientation.

Consistency and reliability. Ability to execute and follow up activities efficiently.

Ability to complete assigned priorities and escalate urgent situation through the right channel.

Teamwork, flexibility, and collaboration. Ability to work with multicultural teams.

Excellent problem-solving abilities.

Ability to work independently and as part of a team.

Good communication and interpersonal skills.