Services Sales Manager International

Responsibilities

• Writing and positioning clear, unambiguous and concise statements of work and proposals which capture the customer’s business value objectives
• Being responsible for all elements of forecasting and for the PS (Consulting / Education / Customer Support) signings for your territory
• You build and maintain strong, long-term relationships with our customers and partners which helps you understand their business goals, challenges and market opportunities – out of this you identify new opportunities to meet them through our PS offerings
• By articulating the value of our PS to our Account Managers and Sales Leaders, you strengthen the close cooperation between both departments and drive Customer Success further together
• Through all phases of the services sales cycle you successfully orchestrate customers as well as internal stakeholders to get to a successful close
• By keeping abreast of the PS capabilities and by maintaining a portfolio of success stories, you’re able to showcase relevant past experience to prospective customers and to identify and cultivate new opportunities for existing accounts
• You collaborate with the PS offering team on defining new packages and updating existing offerings and collaterals

What you bring to the table

• Bachelor’s or Master’s degree in Computer Science, in a similar technical field or in Business disciplines
• Ideally you already have experience working in a Services delivery environment and / or in Services sales (customer facing proposals, estimates, Statements of Work…) as part of an enterprise software company
• Good knowledge of Project Management and ITIL processes
• Being familiar with sales concepts (T&M, fixed fee, milestones, acceptance, scope, forecasting etc.)
• Your excellent customer interaction and presentation skills empower yourself to handle negotiations and objections elegantly with the desire to find a mutually acceptable solution
• You also have a consulting background and accompanying the ability to persuade with a prescriptive approach that inspires trust and confidence
• English language (written and spoken) with each additional language as a plus
• Ability and will to travel depending on the customer’s needs