Senior Technology Product Manager Global Payments Solutions - HSBC

Job Description

Senior Technology Product Manager Wholesale GPS EMEA Technology (ID: 0000KNM0)

Some careers have more impact than others.

HSBC is one of the largest banking and financial services organizations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Technology Product Manager Wholesale GPS EMEA Technology.

Working in the MENAT Wholesale Global Payments Solutions (GPS) Technology team you will be accountable for the delivery of Payments projects in MENAT region and manage programs which require implementation of payment solutions to the benefit of our Business Customers and Stakeholders while achieving the Banks regulatory commitments. You will be working with Business Leads Product Owners Engineering PODs and peers within the GPS and wider Tech Teams to safely deliver new features and offerings. You will also work with Platform/Domain Architects to achieve the target architecture strategy. You will be supporting investment and delivery roadmaps that will evolve our services to be channel-agnostic and underpinned by streamlined data models and modern platforms.

Principal Responsibilities

1. Be the technology interface for business stakeholders and provide consultancy on the development and deployment of payment systems to enable business initiatives, mitigate operational risks, and achieve automation.
2. Lead the solutionizing for regional Domestic & Emerging Payments (DOME) sub-value stream including strategic enhancements in Low Value schemes like ACH Direct Debits, Wage Protection System, and Cheque Clearing system as well as Domestic RTP (Real Time Payments) & R2P (Request to Pay) schemes.
3. Interface with Central Banks and Third-party vendors to comply with the fast-evolving and demanding Regulatory environment across the region.
4. Play a key role in leading teams to deliver Technology solutions and support to the end user.
5. As a GPS Technical Product Owner in Agile projects, lead various GBGF Tech teams throughout the project lifecycle: requirements gathering, design, development, testing, and deployment.
6. Produce and maintain project artifacts & deliverables like Business Requirements Document, End-to-end Customer Journeys, Process Flow & Sequence Diagrams, and JIRA Backlog (Initiatives, Epics, User Stories).
7. Monitor ongoing progress of projects within the MENAT GPS Technology portfolio; review and prioritize new requests; provide cost & effort estimates; facilitate project funding and resource engagement.
8. Coordinate activities and tasks across suppliers from GPS and other GBGF Tech Teams regionally and globally to achieve project goals.
9. Effectively manage and collaborate with senior leadership teams & stakeholders across Lines of Businesses Operations and Global Functions.
10. Manage project risks, issues, and dependencies with prompt resolution and escalation of blockers that could impact delivery scope, budget, or timelines.
11. Ensure compliance with project management frameworks and internal standards, controls & processes for effective governance.
12. Control all scope creeps and deviations as per established project change request processes.
13. Drive the adoption of solutions which support scaling and resilience to improve the reliability of our services.

Requirements

1. Deep subject matter expertise of Payments and Transaction Processing domain including hands-on proficiency in Swift MT & MX Messaging standards for CBPR, HVPS, IAP, and Local scheme specifications used in MENAT markets.
2. Well versed with domestic clearing systems (RTGS, ACH, RTP, etc.) and Multi-country / Multi-currency RTGS systems like AFAQ and Buna prevalent in MENAT region.
3. Sound knowledge of concepts like Payment Transparency, Sanctions Screening, Transaction Monitoring, Fraud Checks, Liquidity Management, Reconciliation, and FX Transparency.
4. Strong understanding of Wholesale IT structures, processes, and objectives across the Group.
5. High level of drive and motivation to ensure delivery of a broad range of projects simultaneously across GPS Technology portfolio.
6. Proven ability to articulate complex issues concisely and in simple language to support problem analysis.
7. Outstanding relationship management, collaboration, and influencing skills.
8. Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
9. Proven experience of positive challenging interactions with Senior Executives across the business and DBS.
10. Strong background of technical product ownership and management with a proven ability to deliver end-to-end Payment solutions.
11. Practical experience of major IT transformation activities.
12. Strong financial analytical background and proven ability in financial/analytical reasoning.

With a passion for understanding and learning you seek to stay current with latest technologies and approaches and can rapidly assess new solutions with a strategic and commercial mindset. Help build/maintain systems that meet or exceed stakeholder expectations for both functional and non-functional requirements.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.