Senior Product Designer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations.

Join our team for the opportunity to:

1. Work with smart, passionate people every day
2. Get extreme ownership over your work and results
3. Be treated like the expert you are

As designers, we love to solve problems and make users’ lives easier. At Gorgias you’ll work across two squads; Help Center and Revenue. You’ll be right at the forefront of helping out merchants by being in a squad that’s one of the first points of contact for our shoppers.

About the Design team at Gorgias

The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.

We have regular meetings such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.

About Billing and DevRel squads

As a member of the broader design team, your primary focus will be supporting two key squads within the Ecommerce CRM domain: Billing and Developer Relations. Both squads play a crucial role in ensuring the business operates smoothly and continues to grow.

1. Billing Squad: This team oversees the in-product customer experience related to Gorgias subscriptions, payment processing, cancellations, and all aspects of the product’s billing functionality. This is a dynamic and challenging area, requiring a designer who is highly organized, adept at managing complex workflows, and comfortable addressing numerous edge cases.

2. Developer Relations Squad: This team is responsible for maintaining Gorgias’ in-product app store, which features over 100 apps and integrations, including Shopify, Instagram, and WhatsApp.

As Senior Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision.

What You'll Do

As Senior Product Designer, you set the design vision for major product areas and are comfortable leading design projects touching multiple product areas. You influence product strategy for your squads, mentor designers across teams, and ensure that design initiatives align with long-term business goals.

Key Skills and Behaviors:

1. Design Vision and Strategy: You set the design vision for major areas and influence product roadmap decisions.

2. Research and Data Integration: You deliver comprehensive research plans, guiding data-driven design.

3. Design System Leadership: You ensure the correct application of the design system, driving improvements.

4. Project Management and Communication: You lead multiple large-scale projects, ensure seamless collaboration.

5. Growth mindset: You stay up-to-date with global design trends and tools.

Your skill set

1. 5+ years of product design experience and a portfolio that showcases your skills in UX and visual design.

2. Excellent skills in designing and prototyping using Figma.

3. Great stakeholder management and project management skills.

4. Experience in leading user research initiatives.

5. Experience working on projects with significant level of designs ownership.

6. Experience using and contributing to the existing design system.

7. Growth mindset, proactively seeking knowledge.

8. Experience in designing for data-heavy SaaS products (a great plus).

Who You Are

1. You have a track record of making significant and measurable impact on the products you have designed.

2. You value simplicity, purposeful design, and efficiency in your work.

3. You are comfortable working in a fast-paced environment.

4. You're close to customers and base your decisions on facts & data.

5. You proactively evaluate your own performance.

6. You have 2-4 years of experience in Product Design.

7. You are proficient in English, knowledge of other languages is a plus.

8. Bonus: Experience in designing for SaaS or ecommerce platforms.

Company Benefits and Perks

1. ️ 5-week vacation plus 2 weeks RTT

2. Paid sick leave

3. 6 weeks full remote/year

4. Paid parental leave (16 weeks)

5. 50% of public transportation reimbursed

6. MacBook Pro

7. ️ Personal credit card to buy lunches (we use Swile)

8. We provide private health insurance (we use Alan)

9. ️ Get up to €700 to set up your workstation at home.

10. Get up to €2000 of learning material and wellness support per year.

11. Every quarter, we organize an online company-wide summit.

More cool things to know about Gorgias...

1. Raised our Series C-2 for $29M in May 2024.

2. We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score.

3. Hear directly from customers why they love Gorgias.

4. Meet the team and explore other jobs!

5. Discover the Gorgias Platform.

6. Learn about our Compensation Policy.

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box.

If you need accommodations to participate in the application or interview process, please contact us at accommodation@gorgias.com.

Compensation Range: €82.8K - €91.6K