Senior Manager, Solution Engineering SRS (Slack, Revenue, Service)

Senior Manager Solution Engineering Specialist

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Key Responsibilities:

• Lead and develop a high-performing Solution Engineering team in a rapidly evolving AI-driven market.
• Drive transformational change and innovation in solution selling.
• Build C-level relationships to strengthen partnerships and drive revenue.
• Develop and execute strategic growth plans in collaboration with Sales teams.
• Hire, mentor, and retain top talent while ensuring career growth and succession planning.
• Champion Salesforce values and provide exemplary leadership.

Experience/Skills Required:

• Expertise in business processes and enterprise applications.
• Strong understanding of Cloud Computing and its business benefits.
• Knowledge of product use cases, data architectures, and integration patterns.
• Exceptional storytelling and communication skills to engage diverse audiences, including C-level executives.
• Passion for technology, innovation, and forward-thinking strategies.
• Technical expertise in Customer Service, Field Services, ITSM, CPQ & Billing, and collaboration tools.
• Knowledge of Salesforce SRS solutions (Service Cloud, Salesforce Field Service, Revenue Cloud, Slack) is an advantage.
• Ability to articulate complex technological and business concepts.
• Ability to prioritize under pressure, adapt, and lead change in large organizations.
• Proven experience assessing and growing teams while mentoring and inspiring talent.
• Fluency in English and French.
• Past experience in pre-sales or technical sales roles.
• Past experience in direct leadership (manager, team lead, etc.).