Senior Legal Counsel (f / m / d

• Evaluate and analyze the current internal structure of Customer Service Projects in France.
• Identify bottlenecks, inefficiencies, and areas for improvement in service management processes.
• Assess specific challenges the French Customer Service organization is facing, including :
• Delays in service delivery or project execution.
• Compliance with local regulations for medical device services.
• Develop detailed action plans to resolve these issues and prevent recurrence.

Goal-Oriented Solutions :

• Define clear project objectives and KPIs aimed at improving customer satisfaction, operational efficiency, and compliance.
• Deliver tangible improvements to service management workflows.

Collaboration and Stakeholder Management :

• Work closely with local teams, management, and key stakeholders to ensure alignment on goals and implementation.
• Report progress, challenges, and results directly to senior leadership.

Strategic Implementation :

• Design and implement long-term, scalable solutions for customer service and service management in France.
• Ensure processes align with our Customers global standards and local regulations.

Additional Tasks :

• Provide coaching and knowledge transfer to the French Customer Service team.
• Monitor and document project progress, ensuring deadlines and budgets are met.

Required Skills and Qualifications

• Minimum 10+ years of experience in Project and Program Management within large organizations.
• Minimum 5+ years of experience within the Medical Technology industry.
• Strong expertise in service management for medical devices and customer service operations.

Language Skills :

• Business fluent in French and English (both written and spoken).

Other Skills :

• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Ability to lead cross-functional teams and drive organizational change.
• Deep understanding of compliance requirements for medical device services in France.
• Adaptability to work in a fast-paced, multicultural environment.