Senior Dev Ops Engineer

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.

Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our goal of making your organization successful.

Job Description

Higher Logic operates at scale, serving tens of millions of end users every day. As a member of the Platform Engineering team, you will play a crucial role in the continuous improvement of our SaaS infrastructure as we strive for DevOps excellence. No matter how much you know, you will learn and grow here.

This is a full-time position with the Platform Engineering Team. You’ll work both collaboratively and independently on concurrent complex projects to execute our infrastructure road map and promote DevOps best practices within the organization. You’ll be relied on to employ a high degree of technical skill and precision in a global, multi-cloud environment running 24x7x365, while maintaining a positive and solution-focused attitude and good working relationships with your coworkers.

Platform Engineering at Higher Logic has a primary responsibility for service reliability in the production environment. In addition, we’re also crucial to Engineering enablement through the development and administration of CI/CD pipelines and the promotion of DevOps best practices. We live at the juncture of Engineering, Operations, and Support, which means that we interact with large swathes of the company daily. The company frequently introduces new products, features, and services; these changes require a flexible, thoughtful, and forward-thinking approach to scalability and performance. As a Platform Engineer, you will have the opportunity to perform hands-on configuration and tuning of service resources while working to architect and build independent microservices. Managing this environment requires a high level of individual knowledge and a robust capacity for learning, coupled with optimism, focus, and close teamwork across the organization and the company.

Responsibilities:

• Manage and configure cloud infrastructure components, primarily in AWS.
• Help to create strong feedback loops between all business lines by communicating, documenting, and remediating operational incidents.
• Actively support security and compliance as a first-class concern.
• Decrease the incidence, scope, and severity of operational failures (improve MTTR and MTBF).
• Guide products to Production Readiness (scalability, observability, operability, resiliency, etc.).
• Create, maintain, and operate CI/CD pipelines, for both product and infrastructure resources (IAC).
• Provide on-call support and troubleshoot problems and malfunctions on managed infrastructure.
• Conduct all business in accordance with Higher Logic policies and procedures.

Qualifications

• Want to improve product, technology, people, and process in a growing organization.
• Appreciate the value of diversity of opinions, approaches, and backgrounds.
• Communicate & collaborate extremely well with others.
• Understand the value provided by incremental solution delivery, POCs, MVPs, etc.
• Think with an Agile mindset and are familiar with Kanban and Scrum.
• Have significant commercial experience with our stack, or a bachelor’s degree or better in Computer Science, MIS, or equivalent.

Desired Qualifications

• Some high-level language experience such as: Python, PowerShell, C# (and need to write code for your job).
• Demonstrated server-management skills, including a high level of comfort on the command line.
• Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Packer, GitHub Actions.
• Experience with Cisco or other network appliances, and network design best practices.
• Deep understanding of internet concepts (TCP/IP, HTTP, databases, caching, load balancing).

What you’ll earn:

• Competitive compensation.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.