Senior CX Researcher MWD

As a Senior CX Researcher you will play a critical role in shaping the future of our customer experience through deep data-driven insights. You will specialize in supporting our Brand & Communications Team and PR Team by delivering actionable insights to shape brand strategies, evaluate communications, and enhance our market presence. With a European focus, you will oversee surveys, analyze brand performance, and provide guidance to align brand and communication efforts with customer needs. Your expertise in quantitative research will ensure that the voice of the customer is at the center of strategic decisions.

WE ARE LOOKING FOR AN INDIVIDUAL WHO CAN :

1. Quantitative Research Design & Execution
   Lead strategic and tactical quantitative research studies including:
   1. International barometer surveys to monitor brand awareness, brand image, competitor analysis, and deliver actionable insights that inform and shape our global brand strategies.
   2. Pre/post communication impact evaluation tests supporting decision-making with data-driven analysis of communication initiatives.
   3. PR surveys to enhance customer understanding and inform press releases; to build comms campaigns and partnerships with other brands; to better understand key industry trends.
   4. Manage end-to-end research projects: from hypothesis generation, study design, survey development, managing suppliers, data analysis, and presenting findings.
2. Key Stakeholders
   Partner closely with our Brand & Comms and PR teams on research approaches to track brand influence and image, translating insights into actionable recommendations informing our brand strategy.
3. Strategic Impact
   Influence brand and commercial strategies by delivering impactful insights on customer behavior.

The role involves a significant international dimension working across different markets to gather insights and manage brand research across our key European brands and markets. You will contribute to further enhancing a research-driven culture across the organization by championing data-informed decision-making.

Qualifications :

AN INDIVIDUAL WHO HAS :

1. Professional experience & education :
   • Education: Bachelor's or Master's degree in Psychology, Sociology, Market Research, Statistics, or a related field.
   • Experience: 4 years of experience in CX and/or Market research with a strong emphasis on quantitative research methodologies.
   • Experience with brand trackers, competitive analysis, and market research institutes is essential.
   • Background in global or multi-market research projects is a strong plus, as is working in a tech environment.
2. Skills :
   • Quantitative Expertise: Strong knowledge of survey methodologies, data processing, and advanced analytics.
   • Technical Skills: Strong working knowledge of Qualtrics, SPSS, R, or similar platforms for statistical analysis.
   • Experience working with integrating survey data and using digital experience tools to monitor and visualize customer behavior.
   • Communication: Ability to clearly explain complex research concepts to non-specialist audiences.
   • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
   • Decision-Making: Skilled in presenting insights to influence stakeholders and guide strategic decisions.
   • Curiosity & Trend Awareness: Demonstrates curiosity and a proactive approach to exploring market dynamics and emerging trends.
3. Language Skills :
   • French Proficiency: Native or fluent French & English speaker.
   • Proficiency in English is required for international collaboration.

Passion for Brand & Communication Research :
A genuine interest in brand strategy, communication research, and enhancing customer experiences.

NEXT STEPS :
Unlock your perfect job with us today and make an application. The recruitment process includes:

• Phone call with recruiter (expectations and circumstances)
• Case study
• Interview with Stakeholders
• Conclusion

BENEFITS :

• Company restaurant, electronic restaurant tickets with Restoflash.
• Gym, showers, free organic fruit, organic dried fruit, and hot drinks.
• Bonuses (profit-sharing and participation, vacation bonuses, seniority bonuses).
• 16 days of RTT leave (exceptional and seniority).
• Quality of life at work (Teleworking, internal weather, Moka Care, parenting program, company crèches).
• Parking (Car, bike, scooter).
• Parties and celebrations (Team building evenings, Christmas).

At AVIV we are an equal opportunities employer and an organization where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non-visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA community, and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process or wish to discuss part-time or flexible working requirements, please let us know your application. Please feel free to note which pronouns you use (For example, she/her/hers, he/him/his, they/them/theirs, etc.).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!