Senior Customer Success Business Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

The Paris Office Customer Success Team manages customer portfolios across Services, Consumer Goods Products (CPG), and Industry. In this role, you will primarily oversee CPG and Industry customer accounts, covering lines of business such as Finance, Supply Chain, Human Resources, and Sales. Reporting to a Customer Success Director, this position requires a minimum of two days per week in our Paris office.

Your Impact

• Portfolio Management: Maximize customer ROI and ensure contract renewals.
• Primary Contact: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Team Collaboration: Work with account management teams and internal resources to execute account strategies.
• Opportunity Identification: Spot opportunities to generate sales pipeline and grow accounts.
• Customer Connection: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.

Your Qualifications

• Experience: Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
• Communication: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
• Technical to Business Translation: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
• Software Knowledge: Understanding of software development processes and design methodologies.
• Leadership & Project Management: Experience leading cross-functional teams to address and resolve customer needs or projects.
• Customer Focus: Strong customer-first mentality.
• Proactive Management: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
• Prioritization & Composure: Ability to manage multiple priorities and remain calm under pressure.

Preferred Skills

• Languages: Fluency in French and English
• Planning & Modelling: Experience is a plus.
• Expertise: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
• Technology Utilization: Proficiency in leveraging technology to manage customer portfolios.

Our Commitment to Diversity, Equity, Inclusion and Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.