Senior Client Implementation Manager (F/H)

Lemonway simplifies complex and regulated payment for marketplaces.

Lemonway provides a dedicated payment solution for investment platforms and B2C/B2B marketplaces in Europe. The SaaS solution accessible via API allows 400 platforms to collect funds in a secure and regulated framework (PSD2, Payment Agent, KYC, AML/CTF).

Lemonway has raised €35 million in Series B to finance its continuous growth.

Join a fast-growing scale-up that offers one of the most innovative solutions in a fast-growing market!

Why Join Us?

• Join over 140 motivated and talented employees
• Shape the future of payments in the new digital economy
• Be part of an expert team, open to sharing knowledge to enable every talent to reach their full potential
• Work in a hyper-growth tech environment

As part of the Solution Delivery & Implementation team, and reporting to the Team Lead, the Senior Client Implementation Manager is responsible for the complex implementation of Lemonway’s solutions for strategic customers from the kick-off to first transactions.

Responsibilities

• As the main point of contact, lead complex implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes.
• Be responsible for our top strategic customers' implementation with complex payment schemes.
• Understand customer complexity and business value to design their payment strategy, architecture, and end-users journey, and align the right external and internal stakeholders.
• Support the payment transformation of our strategic customers by following their API integration, advising on payment processes and our regulatory rules.
• Collaborate with the product team on pilot implementation, document new implementation processes, and communicate product/tech feedback from customers.
• Work with our sales team to create customized and modular offers to address our customers' payment complexity.

The ideal candidate for this role will be client-oriented, tech-savvy, and a payment expert with excellent communication and analytical skills.

Desired Skills

• Demonstrated project management skills in a complex context.
• Strong relationship and client management skills.
• Ability to set priorities and meet deadlines.
• Problem-solving oriented, resourceful, curious.
• Strong analytical skills.
• Mastery of office automation tools.
• Fluent in German, English, and French; other European languages (Italian, Spanish) are a plus.
• Job based in Paris or Germany (office currently being opened).

Experience

• At least 5 years of experience in a customer-facing and project management role, ideally in a Fintech company.
• Previous experience in the payment, banking, or finance industry, using APIs is a big plus!
• Master's in (International) Business Management/Project Management.

Recruitment Process

1. Hiring Manager
2. HR Interview
3. Meeting with our COO

What’s In For You

• Flexible working environment.
• Private healthcare plan with Alan.
• Food allowance with a Swile card (9 euros a day).
• Annual Holidays Bonus and 25 days of holidays + RTT.
• Sport and wellness subscription with Gymlib.
• International environment.