SAP Security & GRC Specialist – S / 4HANA

Description de poste

Are you ready to join a world leader in the exciting and dynamic fields of the Pharmaceutical and Medical Device industries? PQE Group has been at the forefront of these industries since 1998, with 40 subsidiaries and more than 2000 employees in Europe, Asia, and the Americas.

Due to our constant growth, we are looking for a new Pharmacovigilance Intake Specialist - French Speaker to support the French affiliate of a pharmaceutical company in managing incoming communications related to pharmacovigilance (PV), product quality complaints (PQC), and medical enquiries. This is a full-time, remote position for a 4-month project focused on handling cases, ensuring compliance, and coordinating with internal teams.

Key Responsibilities:

• Pharmacovigilance Case Management: Monitor and manage a generic mailbox for PV-related cases, ensuring timely intake and documentation.
• Medical Information Enquiries: Process and track medical enquiries using Veeva MedCons and escalate as necessary.
• Case Handling & Coordination: Work closely with service providers for case processing and conduct weekly reconciliation of reported cases.
• Quality Complaints (PQC): Ensure all quality complaints are reported to Quality teams and support reconciliation activities in compliance with GMP-GDP standards using TrackWise.
• Quality Control & KPI Monitoring: Oversee the performance of service providers by conducting quality control (QC) checks and monitoring key performance indicators (KPIs).
• Compliance & Documentation: Ensure adherence to internal procedures and regulatory requirements for case intake and management.

Requirements:

• Fluent in French (mandatory) – all cases and communications are in French.
• 3-5 years of experience in pharmacovigilance, medical information, or a related field.
• Experience working with Veeva MedCons (Medical Enquiries module) and TrackWise (Quality Complaints tracking).
• Strong understanding of pharmacovigilance processes, reconciliation, and compliance standards.
• Ability to work independently in a remote setting and manage multiple priorities effectively.

Preferred Qualifications:

• Experience in an intake or case processing role within a pharmaceutical or service provider company.
• Knowledge of European and French regulatory requirements related to PV and GMP-GDP.
• Excellent organizational and communication skills.