Sales Specialist UX UI H / F

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Dernière mise à jour: il y a 10 jours

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

1. State-of-the-art Data Technology to drive customer experience
2. State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
3. High-Performing Global Team for stronger partnerships with AXA entities

About the job

Job purpose

As an UX Design & Researcher Intern, your main objective is to assist Product Managers, Product Owners and Service Owners, Communication & Event teams, Product Adoption & Engagement teams for our 6 Global Products by on UX topics :

1. Enriching our knowledge of our users (persona, user stories)
2. Continually improving UX experience : regularly capture and understand expectations and needs of our product users and consumers
3. Improve and foster user-centric culture with product teams.

Your responsibilities include :

1. Enriching our knowledge of our users (persona, user stories)
2. Continually improve our user knowledge (profiles / personas) by collecting user feedbacks, performing user interviews, understanding user behaviours
3. Develop end-to-end user stories and storytelling (multi-products)
4. Continually improving UX experience
5. Maintain our website up-to-date in alignment with information provided by Product teams with best UX practices
6. Conduct user research and usability testing to understand user needs, pain points and behaviours
7. Develop and optimize design workflows, streamlining the design process for efficiency and impact
8. Define Voice of Customer regular events
9. Improve and foster user-centric culture with product teams
10. Identify existing relevant trainings on UX design & research and build training contents adapted to our context when necessary
11. Develop UX design & research methodologies and toolkits
12. Coach our product team members on UX research
13. Work closely with change & communication teams to ensure product & project communications are compliant with UX best practices and user-centric
14. Advocate for the user in projects

During this internship, you will develop key skills and expertise which will be valuable for your career on :

1. Project management
2. Product management (including agile methodology)
3. IT Operations and Service Management best practices
4. Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, Klaxoon, etc.)
5. Knowledge on identity solutions and cybersecurity
6. Analytics capacity and business understanding
7. Working in multi-cultural, complex, international and matrixial company

About you

We are looking for someone with the following experience and skills :

Experience

1. Previous experience of UX design or research projects
2. Previous experience in creating end-to-end UX processes and workflow, including user journeys, tasks analysis

Technical skills

1. Microsoft Office (O365, Outlook, PowerPoint, Excel File)
2. PowerBI or equivalent
3. ServiceNow, Jira and Confluence is a plus but not mandatory
4. Details focused but always keeping the high-level picture
5. Familiar with UX design and research processes and methodologies
6. Familiar with Agile framework and methodologies
7. Coding experience is a plus but not mandatory
8. Management of user community including driving problem calls, communicating progress on issues & actions

Soft skills / transversal skills

1. Capacity to be autonomous and take lead / initiative to engage stakeholders and solve arising problems
2. Rigorous, organized, excellent time management
3. Problem solving, including solving business and technical challenges
4. Ability to document requirements for both technical and end user teams
5. Strong analytical skills and methodology
6. Teamwork and leadership skills
7. Ability to push ideas and solutions and projects end-to-end
8. Skilled at working within a dynamic, team-oriented, collaborative environment.
9. Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills
10. Ability to find creative solutions to meet or exceed business needs
11. Adept at reading, writing, and interpreting technical documentation and procedure manuals.
12. Self-motivated and directed.
13. Fluent in English verbal and written, French is a plus
14. Initiative mindset – always keen to propose new ideas / things to try
15. Detail-oriented : skilled at identifying and resolving the root cause of problems

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.