Sales & Reception Coordinator

We are on the hunt for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) for our Windsor, ON HearCANADA clinic. This full-time, permanent opportunity onsite at our clinic in South Windsor area (Cabana and Howard area) and the hours of work will be Monday - Friday 8:30 am - 4:30 pm. In this role, you will work at one of our busy hearing clinics as part of a team; this would be a great career move for someone with strong administration / customer service skills looking for a collaborative environment to grow their career while making a difference in their community!

What you'll do :

• Act as a key point of contact for patients at our clinic with client-facing / front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Provide exceptional client service (answer inquiries, ensure clients have all information to make informed decisions on products, collaborate with other team members to best serve clients)
• Perform administrative tasks (processing payments, maintaining client files, updating our electronic system, ordering supplies, receiving incoming mail and packages)
• Educate clients on payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Process payments and ensure that financial data including invoicing, following up on payments, and handling petty cash
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for :

• 2+ years of experience in a customer-facing role, ideally within a retail or fast-paced administrative environment
• Knowledge of computer programs like Microsoft Outlook, Teams, and SharePoint is required; experience with electronic point of sale (POS), electronic medical record (EMR), and/or customer relationship management platform (CRM) is strongly preferred
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Comfortability in working in a team environment
• A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work-related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you :

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

Want to learn more about us?

HearCANADA is part of WSAudiology group. We bolster a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We invite you to visit our website to view our hearing care services and to learn more about your local clinic!