Comptable – Meylan (38)

At lempire, we're a passionate team on a mission to help individuals and businesses grow.

As a B2B SaaS company valued at $150 million, we have a suite of 5 products:

• lemlist: Our cold outreach tool, used by 10,000+ users worldwide to find leads & their emails, write campaigns, personalize at scale, and get more customers.
• lemwarm: The #1 deliverability tool on the market that helps users reach their audience’s inboxes.
• lemcal: A scheduling tool to create a personalized booking page and reduce no-shows.
• Taplio & Tweet Hunter: Tools used by top influencers like Justin Welsh to build personal brands on LinkedIn & X (formerly Twitter).

lempire is a fast-growing company with $28M+ in revenue, profitable, and 100% bootstrapped.

Our mantra: Keep growing! We live by it every day.

Your Mission

As a Key Account Manager / Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $600K in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals.

What You’ll Do

• Customer Onboarding & Adoption

Lead new clients through a structured and seamless onboarding experience.

• Provide tailored training and best practices to help customers maximize the value of lemlist.
• Proactively ensure customers integrate lemlist into their workflows for long-term success.

• Account Management & Growth

Build and nurture strong relationships with key accounts to foster engagement and loyalty.

• Monitor customer health metrics, identify risks early, and implement retention strategies.
• Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.

• Customer Success & Support

Be the trusted advisor for your portfolio, ensuring customers achieve their goals.

• Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
• Gather customer feedback and provide insights to improve product development.

• Retention & Expansion

Identify and execute upsell and cross-sell opportunities to increase account value.

• Develop and implement targeted expansion strategies to achieve 110% NRR.
• Drive renewals by ensuring customers see continued value in lemlist.

What We’re Looking For

• Fluency in French & English – You’ll be working with both French and international clients.
• Sales-driven approach – You understand how to drive revenue through upsells and retention.
• Strong communication skills – You excel at building relationships and simplifying complex ideas.
• Proactive problem solver – You take ownership, anticipate challenges, and find creative solutions.
• Experience in SaaS or Customer Success is a plus!

What You’ll Gain

• Ownership of a high-value client portfolio in a fast-growing company.
• Hands-on experience in customer success, retention, and revenue growth.
• The chance to make a real impact by driving product adoption and customer satisfaction.
• A dynamic, international environment where innovation and collaboration thrive.

Recruitment process

• Interview with Victoire (our TAM)
• Meet with Yann (Head of Sales)
• Business case + debrief
• Meet with Charles (CEO)
• Reference check
• Offer

Ready to Make an Impact?

Join us and help businesses unlock the full potential of lemlist!