Restaurant Head Waiter

Job Brief:

We are looking for a Head Waiter to lead our front-of-house team during busy service hours. In this key role, you will oversee table management, ensure exceptional service standards, and coordinate with both the kitchen and service staff. As a head waiter, you will be instrumental in maintaining an efficient workflow and creating an outstanding dining experience for our guests. If you are passionate about hospitality, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume to apply.

Responsibilities:

1. Deliver exceptional customer service: Act as the main point of contact for guests, resolving issues promptly and ensuring satisfaction.
2. Manage reservations and seating: Coordinate table assignments, manage waitlists, and optimize dining room flow for smooth service.
3. Supervise staff: Oversee and guide waitstaff in your section to ensure high performance and consistency.
4. Ensure dining room readiness: Inspect tables, chairs, and linens for cleanliness and setup accuracy. Monitor and restock business supplies as needed.
5. Monitor service quality: Train and mentor junior staff, ensuring adherence to service protocols and standards.
6. Coordinate with kitchen staff: Communicate guest preferences and special requests to the kitchen effectively.
7. Handle customer accounts: Accurately manage billing, payments, and record keeping.
8. Maintain inventory: Ensure availability of table settings, cleaning supplies, and other service essentials.
9. Enforce hygiene and safety standards: Oversee sanitation of dining and kitchen areas, ensuring compliance with health and safety regulations.
10. Assist during service: When necessary, step in to take orders, serve food, or support the team to maintain smooth operations.
11. Foster a positive team environment: Promote a collaborative and respectful workplace culture.

Requirements And Skills:

1. Proven experience in a leadership role within the hospitality industry, preferably as a head waiter or similar position.
2. Strong communication skills in English or French (bilingualism is an asset).
3. Availability to work nights, weekends, and split shifts as needed.
4. Ability to thrive in a fast-paced environment while maintaining attention to detail.
5. Exceptional organizational and multitasking skills.
6. Knowledge of food safety and hygiene standards.
7. Strong interpersonal skills with a focus on teamwork and guest satisfaction.
8. Ability to work outdoors during seasonal service.

At Mansogroup, we are an equal opportunity employer committed to building a diverse and inclusive team. We believe that people of all races, religions, national origins, genders, and ages, should have an equal opportunity to apply for our open positions.