Renewal Manager

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.

At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo!

Job description

Join our Digital Customer Success team and drive retention at scale! As a Renewal Manager, you'll lead the charge in ensuring seamless, data-driven customer renewals while uncovering opportunities for growth. Your work will directly impact customer satisfaction, retention, and revenue!

Responsibilities:

• Drive Renewal Success: Develop and execute renewal strategies and processes that support value-based upsells on renewals across EMEA, APAC, and the Americas.
• Optimise Renewals: Work with Customer Success, Product, and Marketing to optimize the renewal process using customer health and adoption data.
• Lead Negotiations: Scope, negotiate, and finalize renewals, balancing customer needs with business goals.
• Engage and Retain: Maintain strategic, proactive and transparent communication with customers.
• Track and Report: Follow renewal metrics, notably updating on pricing discussions and negotiations and forecasting ARR upsells leveraging analytics tools.
• Optimize and Innovate: Continuously evaluate and enhance the Renewal process by testing new tactics, gathering feedback from customers, and working closely with cross-functional teams to scale success initiatives.
• Risk management: Identify and escalate at-risk accounts needing additional support to CSMs or support teams to ensure timely and personalised assistance as needed.

Qualifications

• You have solid experience in account management, customer success or renewal management in the B2B SaaS industry.
• You are proficient with CRM and automation tools (e.g. Salesforce, Gainsight, HubSpot).
• You have strong analytical skills and experience using analytics tools like Tableau or Looker.
• You have solid negotiation skills, allowing you to get the most out of each renewal.
• You speak French and English fluently (German would be a plus!)

Life at Akeneo

Culture

Diverse, cross-cultural team.

Annual All Staff gathering week, office parties, team offsites.

Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.

General

Competitive package and complementary health insurance.

Time off

Flexible working hours and hybrid setup (up to 3-4 days per week working from home).

16 weeks paid maternity leave (33 days paid leave if you are the second parent).

Gradual Return to Work program after maternity or adoption leave.

Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.

Health & Wellness

Individual and confidential coaching sessions with a mental health practitioner of your choice.

Massage sessions offered regularly and at a reduced price.

Equipment

Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...

A €500 personal hybrid working allowance to maximize your home office environment.

Professional Development

Participation in in-house events welcoming external guests (ie. Meetups) or industry events.

A €1,000 learning budget per employee per year.

Perks & Discounts

Get your Swile lunch card funded at 50% by the company.

Receive a 50% discount on the transportation pass of your choice.

Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.

Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.

A €45/month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.

Corporate Responsibility

Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.

Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.

Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!

Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo.
• Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Time to present! The final interview will be in two parts: a case study regarding a renewal in the context of Akeneo and a short presentation of a customer success story from your own experience.

So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay! Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications!