Remote Office Manager

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Job Title: Remote Office Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,800 USD monthly

Schedule: Full-time position with a weekly rotational schedule, requiring morning, mid-morning, and evening shifts, with weekend availability mandatory.

Job Overview: We are seeking a highly organized and dynamic Office Manager to oversee the daily operations of our client's travel agency. The ideal candidate will be responsible for tracking all incoming and existing tasks, managing a team of travel professionals, and ensuring the agency operates efficiently and maintains a high standard of professionalism. This role requires adaptability to a rotational schedule, including morning, mid-morning, and evening shifts, as well as weekend availability to meet the demands of their clients and business.

Responsibilities:

• Operational Oversight: Manage the day-to-day operations of the travel agency, ensuring seamless coordination of tasks such as booking travel arrangements, responding to client inquiries, and processing payments.
• Task Management: Monitor and prioritize all incoming and existing tasks, delegating responsibilities to team members to meet deadlines and maintain workflow efficiency.
• Team Leadership: Supervise, motivate, and support a team of travel agents and administrative staff, fostering a collaborative and professional work environment. Conduct training sessions and performance evaluations as needed.
• Client Service Excellence: Ensure exceptional customer service by addressing client needs, resolving issues promptly, and maintaining clear communication with both staff and clients.
• Financial Coordination: Oversee basic financial tasks, including invoicing, expense tracking, and budget monitoring, in collaboration with the accounting team.
• Schedule Management: Coordinate staff schedules to accommodate a weekly rotational shift system (morning, mid-morning, and evening shifts) and ensure coverage during weekends and peak travel seasons.
• Process Optimization: Identify opportunities to streamline operations, implement efficient procedures, and leverage technology to enhance productivity and client satisfaction.
• Vendor Relations: Liaise with travel suppliers, vendors, and partners to secure competitive rates and maintain strong professional relationships.
• Compliance & Record-Keeping: Ensure all agency activities comply with industry regulations and maintain accurate records of bookings, client interactions, and team performance.

Qualifications, Skills, and Key Competencies:

• Experience: Minimum of 3-5 years of experience in office management, preferably within the travel, tourism, or hospitality industry. Prior supervisory experience is highly desirable.
• Education: Bachelor’s degree in Business Administration, Hospitality, Tourism, or a related field preferred; equivalent experience will be considered.
• Skills:
  • Exceptional organizational and multitasking abilities.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Proficiency in office software (e.g., Microsoft Office Suite) and travel booking systems (e.g., Amadeus, Sabre, or similar).
  • Problem-solving skills with a proactive approach to challenges.
  • Knowledge of travel industry trends, destinations, and customer service best practices.
• Availability: Ability to work a flexible, rotational schedule, including morning, mid-morning and evening shifts, with mandatory weekend availability.
• Personal Attributes: Detail-oriented, adaptable, customer-focused, and able to thrive in a fast-paced environment.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and travel industry training.
• Employee discounts on travel packages and services.
• Health, dental, and vision insurance (if applicable).
• Paid time off and flexible leave policies.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!