Remote French speaking Customer Service Representative in Athens, Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You Will Do

1. Provide empathetic, accurate, and timely support to the users.
2. Stay informed about the products and community standards to offer effective solutions.
3. Make thoughtful decisions while advocating for the community's best interests.
4. Investigate and resolve user issues, including account support requests and reports of abusive content.
5. Respond to inquiries with speed, quality, and empathy.
6. Use your market-specific knowledge to identify scalable improvements in user support.
7. Analyze data to enhance user experience and improve workflows.
8. Enforce Terms of Use by monitoring and addressing abuse reports.
9. Spot trends and escalate complex issues to the global team when necessary.

What We Are Looking For

1. Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in French (C2) and English (B2).
2. A proactive attitude with a bias toward doing what's right for the community.
3. Attention to detail and a results-driven mindset.
4. Ability to analyze data and identify trends to enhance workflows.
5. Familiarity with products and community standards (training will be provided).

What We Offer

1. Salary: 1100 EUR gross monthly x 14 per year
2. Performance bonus: up to 200 EUR per month
3. Work Schedule: Monday to Sunday 09:00 to 19:00 (8 hours per day, 5 days per week with rotative shifts)
4. Opportunity to work in an international and supportive environment in Athens.
5. Continuous training and career development opportunities.
6. Flexible working conditions and a vibrant workplace culture.
7. Relocation assistance for candidates outside of Greece.