Relationship Manager Inbound (f/m/d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

What you will do:

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking) and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management, and operational excellence. Collaborating with Global Relationship Managers/Bankers, the role involves addressing diverse client needs across Credit & Lending, Cash management, and Global Trade and Receivables Finance.

In this role you will:

1. Maintain a high standard of client relationships, manage customers, and develop strategies for superior customer service.
2. Collaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in Europe.
3. Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.

Customers / Stakeholders

1. Maintain customer engagement and deliver fair outcomes for the customer.
2. Deliver high-quality service and ensure early identification and resolution of problems.
3. Maintain active client calling and regular contact with stakeholders, including raising and reporting call reports and interactions on the Client Management Experience (CME) tool.
4. Establish effective relationships with internal stakeholders.
5. Refer client queries related to the sale of new products or complex servicing requests to dedicated specialist support teams across the region.
6. Be customer-centric first, delivering an excellent experience for clients and for GRMs/GRBs.

Risk Management

1. Monitor credit risk, including concern lists and credit control reports, and analyze management information.
2. Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating, and mitigating risk with the support of the Team Leads, GRMs, GRBs, and ISB/MNC Market Heads.
3. Deepen understanding of the client through proactive credit risk assessments and customer due diligence reviews.
4. Responsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval. Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.