Reimbursement Specialist (Customer Service Specialist)

Looking for an exciting North American opportunity with Global exposure? Come join us at CrossSafety Holdings!

About CrossSafety

With over two hundred personnel working in Canada, USA and Mexico, CrossSafety is one of North America’s largest specialty health and safety services company. We provide a comprehensive range of HSE consulting, engineering, training, outsourced personnel resources, project and program support services to thousands of clients across most workplace sectors. In our relationships with clients and peers we live our key company values : Integrity, Commitment, Inclusion, Excellence, Respect and Accountability. www.crosssafety.ca

Brief Description

We are seeking a full-time Ergonomic Specialist to work with one of our global automobile manufacturing clients as part of its global Production Engineering Prevention Through Design Team. The role will support our client’s production engineering, design and manufacturing teams within their automotive manufacturing facility in Cambridge.

About Our Client

Our client is a major global automaker with a stellar industry and consumer reputation for product quality, innovation, leadership and safety. We have an uninterrupted three-decade relationship with this organization and currently provide ergonomics, project safety, occupational hygiene and HSE program support services, working at multiple locations throughout North America.

Position Summary

The Ergonomic Specialist will be consulted on and analyze planned vehicle and parts designs, modifications, engineering and manufacturing methods, to advise on ways and means of optimizing manufacturing employee task efficiency and minimizing risks of injury and harm. This position will report to the client and a managing principal of CrossSafety Holding Inc.

Key Responsibilities

• Proactively identify ergonomic concerns for auto assembly workers by evaluating 2D and 3D drawings and visual models of vehicles, parts, and assembly suites.
• Design and conduct studies to evaluate ergonomic issues (force, posture, clearance) and determine root causes of injury and countermeasures.
• Field data collection and analysis using typical ergonomic software.
• Recommend, explain, and advocate design countermeasures to reduce ergonomic risk.
• Identify and assess ergonomic hazards in the workplace.
• Production of technical reports following a standard documentation procedure.
• Instruct and / or facilitate subject domain-related training as required.
• Advise on the organization of production lines and workstations.
• Develop solutions for short and long-term risk reduction.
• Other duties commensurate with the role as assigned.

Minimum Qualification Requirements :

• Bachelor’s degree with coursework emphasis in relevant subjects (e.g. ergonomics, biomechanics, kinesiology / human kinetics, exercise science, human factors, industrial engineering), and or completion of a post-baccalaureate diploma or master’s degree specializing in ergonomics or human factors engineering.
• Ergonomic analysis and problem-solving experience, ideally in manufacturing.
• Occasional travel in NA and potentially Japan when required.

Key Capabilities for Success in this Role

• Ability to read and understand design drawings, schematics and solid model renderings.
• Ability to conceptualize design changes, work methods and complex human-machine interactions in assembly operations.
• Ability to work independently and as part of a team.
• Professional mindset, outlook, demeanor and conduct.
• Effective time, project management, and decision-making skills.
• Skills in influencing, promoting and managing positive changes in workplaces.
• Strong written and verbal communication skills.

What We Offer :

• Competitive compensation and vacation pay
• Paid overtime or banked time-off in lieu based on an 88-hour biweekly schedule
• Supportive personal career development and continuing education
• Competitive benefits & pension program

We thank all applicants for their interest, however, only those selected will be contacted.

Accommodation for candidates with disabilities is available upon request.

CrossSafety is an Equal Opportunity Employer