Référent technique HVAC Nucléaire h / f

As the key facilitator of customer experience in the FR & EMEA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.

This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. It is structured around two main pillars:

Guidance and advice to our customers:

Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. You will have multiple interlocutors, including C-levels, across various departments such as communication, marketing, HR, and more.

1. Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan.
2. Conduct "Customer Success" training sessions and workshops.
3. Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers.
4. Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts.
5. Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).

Project management:

1. Oversee the project's launch timeline, ensuring punctual deployment.
2. Liaise with internal technical teams during the deployment phase.
3. Supervise the project in "run" mode to guarantee the attainment of the client's goals.
4. Advocate for your customers with the Product Team to develop new features.
5. Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at Sociabble.

Qualifications

The ideal Candidate

As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager, with necessary extensive expertise handling international EMEA customers (+3 years).

You are used to handling long and complex projects with various methodologies. Seamlessly handling multiple projects is second nature to you, showcasing your versatility and adaptability in a dynamic, fast-paced environment.

You have dealt with the full sales cycle, not only identifying sales opportunities.

You are fully bilingual in French (C2) and English (C1 mandatory).

You are self-motivated, result-oriented, and very autonomous. This allows you to maintain great performance in a full-remote setting.

Your strength lies in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers. You excel in building and nurturing relationships with all types of clients, including larger accounts.

You bring thoughtfulness and attentiveness, coupled with a deep understanding of client needs. Your approach is characterized by a strong service orientation and a blend of analytical and synthesis skills.

Essential affinity & Knowledge to apply:

1. Proficiency in new technologies, SAAS, and digital transformation.
2. Adept in internal communication, social networks, and community management.

Essential experience to apply (please note that we won't be able to consider your application if those elements don't fit):

1. Minimum of 4 years in a related position, having handled US customers.
2. A fully bilingual level in English & French.
3. Proven capability in managing multiple complex projects simultaneously.
4. Significant experience in handling the full sales cycle (renewals, upsell, cross-sell, negotiation).
5. Mastery of basic planning standards (Gantt, etc.).
6. Demonstrated expertise in High Touch portfolio management.

Additional Information

Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.

Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!

Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform.

Find your perfect balance with hybrid and flexible work, all while reuniting with your team in our beautiful office next to Confluence. #LI-Hybrid

Connect with your colleagues through numerous events: afterworks, team buildings, town halls, and our renowned Global Week!

Choose a committed company: "Activateur de progrès" certification, partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers".

Recruitment Process:

1. 45-minute call with Talent Acquisition (TA)
2. 1-hour interview with TA and your manager
3. Simulation with TA and managers
4. Reference check

Important information before applying:

Permanent Position

Based in Paris

All your information will be kept confidential according to EEO guidelines.