Regional Service Manager

Are you…

• Interested in working for an international and diverse company?
• Interested in developing your career in a leading Printing, Coding and Marking industry?
• Looking to use your troubleshooting skill?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

As a Regional Service Manager (m/f/d), you are responsible for leading a team of field service technicians in the North/East region. Together with your colleagues in technical service, you will enhance our customer service organization to meet our customers' needs. You will take on key responsibilities that are of great importance to the company, such as optimizing service processes and ensuring the highest level of customer satisfaction. You will work remotely.

In this role, a typical day will look like:

• You lead the technical field service team in your region and handle all related administrative tasks
• You keep financial and quality-related objectives in sight and ensure their compliance
• You build the best team by developing your employees and actively seeking talent
• You coordinate critical customer issues and proactively drive solutions
• You ensure intensive and proactive communication with all departments and lead by example
• You actively contribute to the service management team and take responsibility for projects

The essential requirements of the job include:

• Willingness to travel up to 2 days per week (overnight stays required)
• A completed technical degree or a technical vocational training with relevant development
• Additional commercial knowledge is desirable
• 3 to 5 years of experience in developing and implementing service strategies
• Experience in a leadership position in field service management, technical management, or operational management
• Good English language skills, both written and spoken

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.