Refund Operations Executive

Remote Type: Onsite

Locations: Paris Le Bon Marché - France

Time Type: Full Time

Posted on: Posted Yesterday

Job Requisition ID: JR08742

About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview: You will provide tourists with full and high-standard support during the refund transactions, customized to requirements and case. You maintain the client experience at a high level as an important step of the customer journey.

What you will do:

1. Assist International Customers with Tax Free Issuing.
2. Guide customers through the Tax Free shopping process, ensuring they understand the requirements and complete all necessary steps to claim their VAT refund.
3. Refund shoppers if requested for their Tax Free purchases directly in store.
4. Deliver Exceptional Customer Service - Offer friendly, professional assistance to international customers, answering questions, resolving issues, and providing detailed explanations of the Tax Free process.
5. Maintain Operational Standards - Ensure that all customer interactions and services are delivered in line with the company’s standard operating procedures.

Who you are:

1. Min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury).
2. Experience in cash handling and relevant procedures.
3. Fluency in written and spoken English and French.
4. Arabic, Chinese, Japanese, Korean, Portuguese, or Spanish are mostly welcomed.

Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.