RAMP Manager

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Nice Station RAMP Manager

Reports to: Airport Operations Manager / Station Manager

Location: NCE

Mission: To manage and oversee RAMP service, under the management of the Airport Operations Manager. Ensure high levels of performance, with special focus on Safety & Security, On Time Performance. Maintain high staff motivation and good customer relations.

Responsibilities:

• Responsible for day-to-day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Manual, Security manual and according to international aviation standards.
• Promote an open reporting culture.
• Ensure staff punctuality and hours approval in Kronos.
• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
• Ensure all staff wear PPE and the Menzies Uniform policy is followed.
• Ensuring there is active and effective Ramp equipments (GSE) management, including oversight of maintenance provider, defect reporting system and GSE checks.
• Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training and development.
• Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
• Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
• Accountable for ongoing day to day management to an approved business plan.
• Ensuring that operational manuals and relevant documents are up to date and are accordingly distributing among the staff.
• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
• Support Health & Safety Committee by ensuring briefing and safety checks are completed.
• Suggest, elaborate and document LOPs when considered necessary. Take part of the conf call.
• Provides report incident and accident in MORSE.
• Provides reports as required to the Station Manager.
• Provides leadership to the operations team, developing their skills.
• Work shifts as required by the business.
• Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
• Create and maintain accurate staff database.
• Responsible for planning & rostering the correct amount of manpower to cover the NCE RAMP, while complying with the budget provided by the Station Manager as well as meeting the Customer SLA requirements and complying with the CLA and national/regional regulations.
• Responsible for allocation management of the department, including the following:
• Planning and resource management within the short term and immediate period
• Covering all customer movements within the service level agreements
• Communication of employee status to supervisors, duty manager and deputy manage (sick/absences/overtime)
• Coordinating employee breaks and ensuring working hours kept within legal limitations
• Reactive planning to off schedule activity
• Business continuity during operational disruption
• Central communication point
• Operational monitoring and adaptive planning
• Proactive planning
• Monitoring skill/resource requirement
• Rotation of staff activity.

Key skills, Qualification and Experience:

• Deputy Manager / Duty Manager experience.
• French and English speaking.
• Good knowledge of GSE.
• Able to communicate effectively with senior level personnel.
• Conversant with international airline ramp handling procedures, international aviation safety and security procedures, and Menzies ramp, safety and security procedures.
• Aptitude to develop the departmental management team, succession planning and re-engineer business processes as demanded by changes in the business.
• Good command of IT tools (MS office).

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact ***************@menziesaviation.com for further information.