Programmatic Solutions Consultant - Adapt, Amazon Ads

Experience: 3-5+ years’ experience in programmatic advertising in a consultative role, providing hands-on customer service.

Responsibilities:

1. Own relationships with programmatic decision makers.
2. Effectively present to and communicate with B2B customers, including facilitating onboarding and training, or presenting plans to customer leadership (e.g., Head of Programmatic at an agency or advertiser).
3. Knowledge of multiple areas of programmatic advertising technologies: DSPs, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.
4. Fluency in French, Italian or Spanish (ideally all).

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital advertising solutions with the goal of helping consumers find and discover products and services. We help advertisers reach global audiences via Amazon owned and operated sites (Amazon.com, IMDb.com), millions of Fire TVs, Kindles, and Fire Tablets, and on high-quality sites across the internet via the Amazon DSP.

Programmatic Solutions Consultant (PSC): You will manage the end-to-end experience of our enterprise customers, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Advertising internal sales, product, and support teams to address customer needs.

Key Job Responsibilities:

1. Passionately understand customer objectives and address them using our book of services and engagement best practices.
2. Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
3. Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
4. Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
5. Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
6. Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.

A Day in the Life: A typical PSC engagement with our customers could include onboarding new traders, delivering training on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

About the Team: The Amazon Adapt team specializes in dynamic work. Our team supports the Global Amazon Ads Organization during gaps in business coverage due to leaves of absence and unexpected employee movement. Amazon Adapt’s vision is to provide the world's most customer-centric business coverage, exceeding both customer and employee expectations during periods of transition.

Minimum Requirements:

1. 4+ years experience in programmatic advertising.
2. Proficient oral and written communication skills with the ability to establish credibility with technical and non-technical business owners.
3. Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
4. Additional European languages or Mandarin is a plus.
5. Vertical specialization (e.g., in entertainment, automotive, etc.) within programmatic advertising is a plus.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire.