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Employé de Blanchisserie • Antony

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Description de poste

Our Mission

Make work attractive and accessible to all

Brigad is a mission-driven company founded in 2016 with the purpose of enhancing the value of work and making it accessible to everyone. Brigad is a specialized application for the restaurant and healthcare sectors. Through their app, 23,000 professionals access key opportunities, contacts, and resources to succeed professionally. Businesses can easily build a network of trusted professionals and quickly find solutions to their staffing needs.

Where Passions Thrive

Our Values

Brigad's fundamental values guide us every day to face these challenges with coherence and build an extremely strong culture:

• Brave: Be bold and make courageous moves
• Impact: Do things that make a real difference
• Care: Pay attention to all the people around you
• Enjoy: Love what you do and have fun

The Marketplace Operations team plays a key role in ensuring the smooth operation and growth of the Brigad app, which connects professionals (workers) with businesses. The primary goal of this position is to optimize mission connections and efficiently monitor the onboarding and vetting of highly skilled professionals onto the app.

Your responsibilities will be the following:

Onboard qualified professionals on the app

• Manage professionals onboarding on the app while keeping high quality standards, continuously improving them.
• Ensure a sufficient and diverse supply of professionals to meet the business needs across our various markets.
• Collaborate with the growth team to attract new professionals and engage with our existing pool.
• Coordinate with the PX team to enhance features based on users' feedback and market demands.
• Apply and improve operational playbooks to ensure onboarding experience for professionals and uphold quality standards.

Optimize the connection between businesses and the talents they need

• Support and drive the launch of new businesses and groups of businesses on the app, working closely with the sales teams.
• Execute manual actions to accelerate the connection of missions, particularly in expansion zones where the pool of professionals is still growing.
• Identify and scale high-value actions to better connect missions.

Supervise the market tension and present regular reports

• Monitor key performance indicators (KPIs) such as supply-demand balance, missions connection rates, and conversion rates of new professionals.
• Share regular reports and presentations on our market performance, projects, and initiatives for management and stakeholders.
• Create dashboards and utilize data analysis to gather insights and lead actionable recommendations.
• Gather professionals' feedback to improve their onboarding process and their ability to connect with the best mission propositions for them.
• Implement and lead initiatives to optimize marketplace performance and achieve growth targets.

Collaborate with cross-functional teams

• Collaborate with cross-functional teams including PX, growth, sales, and customer care to drive coordinated efforts and achieve shared objectives.

Qualifications:

• Minimum 3-4 years of experience in Operations, preferably in a start-up / scale-up environment. Experience should include managing projects and processes, with a strong ability to analyze KPIs and focus on improving and monitoring operational efficiencies.
• Excellent communication and interpersonal skills, including proficiency in English.
• Entrepreneurial mindset, able to demonstrate agility between different projects in a fast-paced environment.
• Demonstrated leadership abilities with the capacity to lead cross-functional teams and drive results in a fast-paced environment.
• Strong analytical skills with the ability to interpret data, identify patterns, and make data-driven decisions.

Salary: 45,000 - €45,000 a year

We live by our values in many ways to create the best experience possible for our employees.

Brave: We strongly believe that for the same job and level, employees should be equally paid. We’ve developed our internal salary grid to ensure equity among employees. We want Brigad’ success to be your success too: we grant BSPCEs to all our employees, we know joining a scale up sometimes means navigating into the unknown.

Impact: Being a mission-driven company means having an impact on society and also on our employees. We are proud to be an eco-responsible company, engaged in several CSR projects. We have chosen to maintain salaries during maternity / paternity leave. All employees can take advantage of this benefit, no matter their tenure at Brigad. We also offer 4 additional days of leave in the month following the return from maternity / paternity leave, to enable employees to ease back into work in the best possible conditions.

Care: We identify ourselves as an office-first company but with a flexible working environment where you don’t have to choose between working or spending time with the people you care about the most. We offer up to 7 days of remote work per month in France and for our employees having parents / grandparents living in another country, we offer them a full remote week to spend more time with them every year.

Enjoy: We enjoy working together not just through company monthly events or seminars, but also by learning together. We’ve created career ladders for our teams, with real opportunities to develop new skills, expertise, and grow in a new role with our internal mobility program.

Brigad ensures equal opportunities for all candidates. Each application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.

We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or our values.