Product Owner (Identity Governance & Administration)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

Within the Cybersecurity Department, the IAM Service Line is in charge of designing a global IAM framework (policies, processes, and solutions) and running operations for the whole Group, to protect all user accesses and provide a seamless user experience throughout their digital journey.

We are seeking a highly skilled and experienced Product Owner to take charge of our IGA solution relying on Sailpoint IdentityNow technology, to join our team.
The ideal candidate will be responsible for:

1. The design of the Product service catalog: major services and enhancements expected to meet various business expectations,
2. The Product lifecycle management and the related development roadmap,
3. The Product deployment roadmap definition and follow-up,
4. The change management to ensure appropriate awareness, training, and communication to the various parties and their adhesion,
5. The coordination of all related teams and activities.

This role requires, in addition to the pure IGA expertise, an overall understanding of processes and solutions in workplace and authentication domains to ensure providing consistent and efficient end-to-end processes throughout the lifecycle of any user accessing our systems.

Key Responsibilities

1. Take over existing IGA activities and projects in progress, to take responsibility for all these initiatives in liaison with the IGA Product Manager, a role assumed for the time by the IAM Director of the Service Line,
2. Establish with the IGA Product Manager ambitions and related strategy for the IGA product within the Group,
3. Take over and redefine/enhance/complete the 2025-2026 roadmap containing major enhancements expected and new scopes (people, assets) to cover,
4. Ensure the promotion of the Product to the various audiences needing to know to include it in their roadmap, ensuring the awareness of all populations needing to use it for efficient appropriation,
5. Be part of and contribute to the IAM Design Authority, an internal community in charge of defining IAM standard patterns (technical architecture, solutions, etc.) against standard or unusual use-cases, under the leadership of the IAM architect,
6. Upskill all IAM Service Line staff members in the IGA domains by providing regular awareness and knowledge sharing sessions, and by providing detailed study presentations in transversal team meetings such as Town Hall,
7. Guarantee appropriate formalization, documentation, and capitalization of all data/information related to processes, solutions, standards, etc.,
8. Perform continuous market watch in IGA and more generally in IAM to capture and challenge any opportunity against our IAM framework.

WHO ARE WE LOOKING FOR?

1. 8-10 years of proven successful experience in IAM Program / Product Management in a large-scale organization in a Shared-Services setup,
2. Strong experience in Project Management and in IAM or cybersecurity projects,
3. Experience with Sailpoint solutions; experience with other IAM software vendors is a plus,
4. Familiar with Product Management & Service Management practices,
5. Agile savvy,
6. Optimizes work processes.

Non-technical skills

1. Ability to communicate and negotiate in an international/multi-cultural environment,
2. Ability to work under pressure, in a tense working environment, keeping a positive mindset and demonstrating a strong culture in risk management, priority definition, and arbitration,
3. “Service-oriented” person with skills in managing client relationships: requirements, delivery, quality of service,
4. Management of priorities and complex situations with multiple stakeholders while keeping good relationships,
5. Drives engagement,
6. Fluent written & spoken English.

Come along on CMA CGM’s adventure!